Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

JIRA Administrator

RGBSI

JIRA Administrator

Irvine, CA
Full Time
Paid
  • Responsibilities

    Job Description

    THIS IS WHAT YOU'LL DO:

    •         Respond to and resolve issues with Jira

    •         Perform "root cause analysis” when the Service Desk escalates problems/tickets – ensure that process or configuration changes are communicated to the responsible parties

    •         Provide primary support and configuration changes to functional systems deployed across the company

    •         Help develop IT tools and processes to promote efficient and effective end user support practices regarding Jira

    •         Assist in documentation of IT knowledge base for internal IT use, or broader employee reference, as appropriate

    •         Set up new user accounts and workstations

    •         Teach new employees basics around relevant IT systems

    •         Deploy, maintain and support office technology – such as printers, video conference units, digital whiteboards

    •         Collaborate with remote IT team members to build and maintain positive, productive team relationships

    •         Develop positive relationships with the business and other functions involved in downstream technical processes

    •         This role will concentrate on issues with Jira applications.

    •         The role will be a lot of identifying what the user wants.

    •         Supporting best practices.

    •         Creating the project

    •         Trouble shooting permission issues.

     

    THIS IS WHAT YOU'LL NEED:

    •         Must have experience working in Cloud Admin roles or with Cloud applications.

    •         Candidate must have strong communication, problem solving, and people skills

    •         The manager is looking for someone with Jira experience, preferably with some coding experience.

    •         Ideal candidate will have some understanding of how Software is developed (does not need to be a developer)

    •         At least 3 years of relevant work experience required

    •         Strong written and verbal communication skills are a must

    •         Tech Savvy – Ability and passion for learning new technology and tools

    •         Passion for Customer Support – A drive to help end users get what they need to do their jobs the best they can. A sense of satisfaction from helping end users get what they need in a timely manner

    •         Prioritization Skills – The ability to analyze support requests, and prioritize them based on impact

    •         Discipline – The discipline to actively manage help desk tickets and internal IT tasks, without getting distracted by email, chat or other adhoc communication

    •         A Teacher – Able to teach end users about IT technologies or solutions to their issues in an easy to understand way

    •         Self-Starter – The ability to actively look for effective tasks to complete in times of low tickets

    •         High school education required

    •         IT certifications or higher education preferred

    Company Description

    RGBSI, a leader in the staffing industry, is dedicated to providing the highest quality of services to our clients and employees. We are proud to be the primary staffing partner to top companies in the automotive, aerospace, IT, media & entertainment, sports, energy, and finance industries. As a result of our clients' continued growth, we are looking for energetic, personable professionals to partner with these leading US companies.