Job Description

We are proud to be partnering with the State of Rhode Island Department of Health to rapidly hire  CASE INVESTIGATORS

COVID-19 Epidemiological Operations Unit

Case Investigator

Summary

The Rhode Island Department of Health (RIDOH) has retained Knowledge Services to provide a Case Investigator to support the state's COVID-19 Unit emergency response and recovery activities. The purpose of this classification is to support the RIDOH COVID-19 Unit with emergency management and response-related activities, including COVID-19 case investigation, contact tracing and other infection control outreach activities driven by community response needs. The candidate is primarily responsible for contacting people with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 and provides health education and guidance in the hopes of interrupting ongoing disease transmission.

Incumbent must be able to provide support a minimum of 21 - 35 hours a week minimum, with ability to work off-hour shifts, weekends, and holidays as needed to support COVID-19 Unit response requirements. Length of contract dependent on resource needs and funding availability.

Responsibilities

Essential job functions include:

• Primary assignments include the facilitation, investigation and follow-up of reported COVID-19 cases and contacts. Response support activities could also include entering information in disease reporting and contact monitoring databases, communicating and providing guidance to community partners, and providing prevention and intervention guidance.

• Conduct telephone calls with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19

• Provide follow-up instructions to cases and contacts related to isolation/quarantine and symptom monitoring and assesses the need for medical care and supportive services for the individual and/or household or close contacts

• Provide patients and contacts with information about isolation and quarantine procedures, and if appropriate, refer them for testing

• Provide information pertaining to other social and/or health resources

• Collect and accurately records information obtained from the case interview and contact gathering into a data base

• Assess the contact's information to determine support needs to maintain health and compliance during isolation or quarantine

• Recognize, document and alert the Lead Investigator of trends in customer calls

• Identify and escalate information to supervisor about complex cases and/or settings that may require enhanced attention

• Ensure policies and procedures for investigations, including interview guides and call scripts, are maintained in a uniform and consistent manner

• Identify community settings (e.g., workplace, retail, travel) that may require further investigation

• Identify inter-jurisdictional exposures (e.g., live in one county/state and work in another county/state, travel for work or leisure to another county/state/country)

• Collaborate and coordinate with a team of public health professionals (e.g., surveillance coordinators, surveillance triage and support staff, contact tracers, care resource managers, epidemiologists, clinicians) to efficiently obtain clinical and sociodemographic information, provide necessary supportive services during for isolation, and notify close contacts of exposure to COVID-19.

• Inform the team and supervisor when communication attempts with patients are unsuccessful, and practice problem solving to find alternate methods for outreach. Elevate complex situations to supervisor for further guidance.

• As needed and relevant, refer selected patients and contacts (e.g., clinically complex, living or working in congregate settings) to appropriate health department infection control or clinical personnel for further investigation or case management.

• Develop/maintain community referral relationships and effectively connecting patients and families to community resources

Company Description

Your Complete Satisfaction is Our Number One Goal Since 1978, we have specialized in supplying temporary and direct hire staffing to Rhode Island corporations of all types - including banks, hospitals, manufacturing firms, colleges, professional and legal firms, and governmental agencies.