Job Description

 We are experiencing dynamic growth in our on-premise products and our Cloud/SaaS solutions. Our Support team has a vacancy in our Austin office for an experienced and talented Support Engineer with helpdesk or software support experience. The successful applicant will be part of a dynamic, global team delivering excellence in customer service, and will play a crucial role in helping achieve the company’s objectives.

RESPONSIBILITIES

• Provide technical support services for RIB International / APAC customers, including handling support phone calls and emails, and performing remote software product installations
• Raise, analyze, track and resolve support incidents for customers (primarily in the North American region)
• Analyze customers’ hardware and network in conjunction with our software applications to determine cause of issues and to identify resolutions
• Liaise with the R&D team in relation to support incidents requiring software developer input
• Help resolve local office IT issues

REQUIREMENTS

• Tertiary degree in IT or equivalent professional certifications
• Experience in a helpdesk, systems administration role or a software support engineer role
• Customer focused, with a positive attitude and high standards in customer service
• Strong knowledge and exposure to Windows Server, Windows and Microsoft Office
• Browsers and Web technologies
• TCP/IP & Networking
• Knowledge or experience in the following will be an advantage:
  • Cloud platforms, particularly AWS and Microsoft Azure;
  • Virtualisation technologies including VMware and Hyper-V;
  • CAD software;
  • Database software
• Ability to communicate complex IT issues to both technical and non-technical audiences
• Knowledge or experience in the Construction industry will be considered advantageous but not essential

The successful candidate will demonstrate a high level of commitment and enthusiasm, be happy to be part of a small and dynamic team, willing to take responsibility, and relish the challenge of helping to grow our business to market dominance.

BENEFITS

• RIB Software provides a competitive salary, 401K matching and health care insurance
• You will become an expert in some of the world’s leading construction software products
• You will be involved in the leading edge of the industry and be a key part of friendly, dynamic working environment

If this sound like the opportunity for you? Just hit the Äpply Now” button to send through your resume and covering letter. If you want further information regarding this role, please email our Group HR Manager at allie.smith@rib-software.com 

RIB Software is an equal opportunity employer. We ensure that every job applicant and employee has equal employment opportunities.

All personal data collected will be treated in strict confidence and used for recruitment only.

Company Description

RIB Software is listed on the German Stock Exchange (ETR:RIB) and is a driving force committed to digital innovation in the building and construction industries. The company develops and distributes cutting-edge digital technologies for construction enterprises and projects worldwide. Our multinational company is focused on pioneering innovation in IT and engineering, with an aim to enhance construction productivity through 5D BIM, AI, data analytics, cloud workflows and much more. With over 2,700 talents in more than 25 countries worldwide, RIB Software is bringing in new thinking, working methods and technologies to support the advent of digital transformation for our industry. The RIB International segment of the company is based around two key products. iTWO costX is our award-winning takeoff and cost estimation platform, which has evolved over 15 years to become an all-in-one solution for businesses large and small. iTWO benchmark is a fully web-based application for conceptual estimating and benchmarking, which allows users to leverage their own accumulated data for efficient early-stage estimating. iTWO costX & iTWO benchmark technology is used in over 90 countries worldwide. RIB Software is a subsidiary of Schneider Electric Investment AG.