Job Description

The Freight Claims Manager manages all administration throughout the lifecycle of cargo claims, acting as a liaison between our transportation providers, customers, claim adjusters, legal representatives, and internal operations and sales teams.

DUTIES AND RESPONSIBILITIES:

• Receive, process, and manage all cargo claims in a timely manner.
• Drives claims toward judicious resolution through effective and timely communication with all relevant parties during a claim’s lifecycle.
• Keeps current on customer contracts and transportation and cargo laws.
• Provides insight on prospective client load agreements to best protect the interest of the Company in respect to claims liability.
• Develop relationships with internal staff and external customer decision-makers.
• Support leadership by identifying potential problems, working toward solutions, accepting added duties and or responsibilities as needed.
• Serve as a primary point of contact for questions on operations’ best practices, broker and carrier liability, and all overage, shortage, and damage issues.
• Assists the CEO and CFO with:
• Maintaining all claims documentation current (real-time)
• Maintains claims' profiles updates at all times.
• Obtains appropriate insurance assignments for each MC Authority

PREFERRED WORK EXPERIENCE:

• High School diploma or GED required.
• Associates or bachelor’s degree preferred.
• Transportation industry experience required (4+ years).
• Prior cargo claims experience required (3+ years).
• Familiarity with claims on produce or perishable products and exempt commodities is preferred.
• Customer service or office experience (2+ years).
• Management experience preferred (3+ years).
• Strong customer service and professional communication skills.
• Self-motivated, resourceful, and independent team member.
• Decisive problem-solver with a demeanor to handle critical issues with tact and speed.
• Experience in Microsoft Office and/or Google Suite.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

COVID-19 considerations: We have maintained our Covid19 precaution procedures in place at our Corporate Office.

Company Description

RIGZ focuses on creating cutting-edge technology and staying ahead of the curve, by constantly innovating and implementing new and better ways of doing things. With our forward-thinking and 20 years of Industry knowledge, RIGZ has created a platform that provides an advantage for our clients to grow their business in the Transportation Industry.