About Riley Blake Designs
Riley Blake Designs manufactures and distributes high-quality fabrics and sewing notions worldwide. Our mission: to inspire and connect creative minds with innovative and high-quality products. We embody creativity while remaining results driven!
Learn more about us at http://www.RileyBlakeDesigns.com.
Position Overview
Are you an experienced Customer Care Representative looking for an opportunity to showcase your talent in an environment that encourages creativity?
Riley Blake Designs is an innovative fabric and fabric-craft kit manufacturer, and a respected leader in the industry. We are seeking talented people to work with our growing in-house team, enjoy a fun environment, and be a part of something amazing!
Our ideal candidate enjoys working with and assisting customers in all aspects of their purchasing experience and understands that superior customer service and customer satisfaction are our priorities.
If you have exceptional communication skills and are a team player who brings a positive, mature attitude, and the ability to quickly, calmly, and empathetically problem-solve, we'd love to meet you!
Duties and Responsibilities
- Represent Riley Blake Designs in a warm, professional manner in all communications and establish a positive rapport with every customer
- Greet customers warmly and promptly on the phone
- Identify and assess customers' needs to achieve satisfaction
- Assist customers with orders, billing issues, product questions, shipping needs, etc.
- Stay updated on -- and demonstrate -- an in-depth knowledge of our products and processes
- Support the sales team to meet and exceed customers' service expectations
- Keep accurate records of customer interactions, transactions, comments and complaints
- Communicate clearly with teammates and management to ensure smooth handling/transition of more complex customer issues
Qualifications
- This is a work from home position. A dedicated office space and high-speed internet is required
- Flexibility to work hours between 7am-5pm M-F depending on team needs
- Prior phone customer support experience is necessary
- Experience with quilting, sewing and pattern interpretation
- Ability to remain professional and courteous to customers at all times
- Excellent verbal and written communication skills
- Computer experience and aptitude
- Familiar with CRM systems and practices (Netsuite experience is ideal)
- Strong problem-solving/researching skills and the ability to think under pressure
- Commitment to continuing education about the company and products
- This is a fast paced position so the ability to multi-task, prioritize, and manage time effectively is neccesary
- Personal qualities of integrity, credibility, and dedication to the mission of Riley Blake Designs
Why Work at Riley Blake Designs?
- Growing! Riley Blake Designs is a profitable and expanding company. We’re looking for people who are as excited about our potential as we are!
- Great Culture: Known for its family-friendly environment, Riley Blake Designs ensures employees have a healthy work/life balance.
- Benefits: Comprehensive medical and benefits (for full-time eligible employees), 401(k) with company match, AD&D, and life insurance
- PTO: Competitive paid-time-off policy and accrual
We work with some of the most recognized brands in the world -- Crayola, Mattel, John Wayne Enterprises, Roald Dahl, Caterpillar, and many others.
We sell our products wholesale through independent retailers and shops in the U.S., Canada, Australia, Europe, and Asia.