The Ecommerce Intern will report to the Customer Experience Manager (North America) and Performance Marketing Manager (North America). The internship is a 10 week program starting in June 2022. YOUR RESPONSIBILTIES:CX and Operations:Returns processing: daily ecommerceon OMS and PSP.Maintain responses and review of NPS for customer service and ecommerce transactionsAssistance with operations/CX projects and tasksChargeback Auditing and ReportingMaintenance of ecommerce calendarPerformance MarketingAudit social media preview links to ensure campaign requirements are followedCreate and maintain reporting for performance marketing and cx operationsConsolidate and provide feedback to agency based off internal campaign proofingManage creative edits in partnership with our creative teamProof marketing emails to ensure copy, landing pages, creative rendering, and brand message is in line with expectationProject manage distribution of marketing creative across digital partnersConsolidate new product launch briefs from HQ and distribute to relevant partnersWork with finance to project manage digital marketing invoicesParticipate in weekly acquisition meetings with our global teamAssist with ad hoc projects under the direction of acquisition manager PROFILE:All interns must be eligible to work in the U.S. and a current student in an accredited university. This internship is paid. Furthermore, we seek:Proficient in Microsoft Office SuiteExperience with Google Analytics + Google Adwords preferredExperience with Affiliate networks preferredComprehensive understanding of luxury clientele and languageEcommerce systems knowledge a plusBe able to follow instructions and adhere to policies and proceduresExperience in a related customer service or performance marketing a plusComfortable making direct contact with customers, ability to follow up directly, etc. Ability to independently resolve complex and/or escalated situations.Demonstrate the ability to work under pressure and diplomatically address and control challenging situationsStrong communication, verbal and analytical skillsStrong sense of teamwork, ability to multi-task, and manage priorities with ease Ability to take initiative, ownership and accountabilityPreferred experience In sales force commerce cloud and CyberSource knowledge. Pro-active, self-starter