Description & Requirements
An innovative parking boot solution to manage a scofflaw program more effectively, collecting more of the unpaid parking citation revenue for cities and universities, through better technology.
Our patented self-releasing parking boot, coupled together with our data analytics solution, delivers a customer-friendly highly effective vehicle booting solution for municipality and university parking enforcement programs.
Job Overview
On-Site Customer Service Representatives are responsible for assisting walk in clients that have an immobilized vehicle. You will be guiding customers with proper case information, case resolution and maintain a high level of professionalism. You will also update real-time customer information on all applications. Coordinate, follow up and track customer issues to provide solutions with all appropriate staff to ensure timely resolution. You will be required to communicate with your direct leadership and possess a high level of computer skill knowledge. You will be required to maintain a professional appearance by wearing business casual attire, closed-toed shoes, provided uniform shirt, and a name tag.
Key Responsibilities and Skills
• Manage large lines within the Department of Finance and offer Case review assistance.
• Interacting with customers and handling customers' inquiry and complaints in a timely manner
• Update and Document Case information as needed.
• Identify customers’ needs, clarify information, research issues, and provide solutions.
• Keep records of all conversations private and do not disclose sensitive information to anyone outside of RISETEK Global.
• Any additional tasks assigned.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
Requirements:
• Computer literacy
• Attention to detail.
• Data Entry
• Comfortable working in a fast-paced environment
• Strong verbal and written communication skills
• Adaptability and flexibility
• Strong time management and organizational skills
• Ability to multi-task and set priorities.
• 1-2 years of customer support experience preferred.
• Ability to stand for prolonged periods of time.
• Ability to adhere to your schedule.
RISETEK Global is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: RISETEK Global is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RISETEK Global are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. RISETEK Global will not tolerate discrimination or harassment based on any of these characteristics.