Job Description
Our client, a major advocacy organization, is looking for a high-performing Program Coordinator to join their team for a 6-month contract position in Washington, DC. This position will work closely with the Food Security team to manage “Making SNAP Easy for All Adults 50+”, a multi-state project to identify and enroll eligible older adults in the Supplemental Nutrition Assistance Program (SNAP) and to support states in adopting Elderly Simplified Application Project (ESAP), a simplified SNAP application for those age 60 and older. Making SNAP Easy for All Adults 50+ currently has 12 implementation partners across 7 states. This program aims to serve more than 16,000 older adults through community partners in the next year.
RESPONSIBILITIES
- Manage day-to-day operations of the Making SNAP Easy for All Adults 50+ project.
- Act as primary point of contact and lead customer support, problem solving, and technical assistance to the program’s multi-state network of community partner organizations.
- Manage the contact strategy to reach SNAP-eligible older adults, including targeted social media campaigns and subsequent performance measurement.
- Collaborate with partner organizations to identify and resolve roadblocks, as well as to document and disseminate best practices. Implement new ways for organizations to share learnings.
- Manage logistics around onboarding of new partners, including working with internal teams to ensure a smooth transition.
- Track Key Performance Indicators (KPIs) and create monthly impact report for program leadership.
- Support the development of new technologies and process improvements aimed at improving the enrollment experiences and increasing the number of older adults enrolled in SNAP/ESAP.
- Manage deliverables and workflow of consultants supporting ESAP waiver adoption.
- Conduct a landscape analysis of SNAP policies and practices by state, key players and roles, and opportunities to support enrollment of older adults in SNAP.
- Analyze grantee data about populations served today through SNAP work and identify limitations in data reporting.
- Assist with the management of an ongoing SNAP research project in coordination with the organization’s research team.
QUALIFICATIONS
- Bachelor’s degree and 2+ years of relevant work experience, including experience independently managing a program or project.
- Proven ability to implement project processes and prioritize stakeholder feedback to inform process, program strategies, and resource development.
- Experience executing large outreach strategies or marketing campaigns.
- An obsessive attention to detail and proven ability to effectively manage multiple priorities in a fast- paced environment.
- High proficiency with Excel; familiarity with Salesforce and other evaluation or data management platforms.
- Excellent communication and interpersonal skills, and experience in a customer-facing and/or consulting role requiring a relationship-driven approach to strengthening partnerships and engagement with diverse stakeholders.
- An ability to empathize with stakeholders and consumers and leverage their experiences in program innovation.
- Experience working with the SNAP program preferred, but not required.
Company Description
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