Job Description:

The RMA Administrator oversees and coordinates all activities related to product returns. They ensure returned items are documented properly, evaluated accurately, and processed efficiently — whether they're being repaired, replaced, refunded, or sent back to vendors.

This role sits at the intersection of customer service, logistics, warehouse operations, and vendor management , making sure the full return cycle runs smoothly and meets company policies.

Roles and Responsibilites:

• Maintain strong working relationships with customers and team.
• Maintain expertise on warranty and insurance guidelines of the products sold by Netsync.
• Facilitate troubleshooting and product handling of exchange (RMA) support requests.
• Customer, Partner/Vendor and cross-department relationship management.
• Manage and update support and RMA cases in Customer, Netsync and OEM systems.

Additional Duties:

• Assist in continual improvement to further streamline and automate existing processes and procedures.
• Upkeep of work area.
• Assist with break-fix and administrative tasks.
• Continued technical education.
• Attend and contribute to team meetings.
• Other responsibilities as assigned by management.

Skills and Experience:

• Some IT industry experience and or education in network and/or end user support.
• Proficient with Microsoft Office Applications.
• Strong attention to detail.
• Good communication skills
• Good organization skills
• Strong customer service skills
• Curiosity and strong desire to constantly learn

Minimum Qualifications/Technical and Education Requirements:

High School diploma or equivalent, some form of higher education and/or technical certifications.

Benefits: Medical, Dental, Vision, Life, PTO, and 401 company match.