Job Description

SUMMARY: This position is for a Customer Service Representative in our Portland, OR office. An RMLS Customer Service Representative provides assistance to callers and walk-ins with their memberships, manages lockbox and key issues, and handles any other service needed by current or prospective subscribers.

RESPONSIBILITIES:

• Perform general office functions, such as sorting and delivering mail / incoming faxes, and handling digital filing
• Answer multi-line phone and respond to phone call inquiries
• Perform all activities necessary to signing up new offices and subscribers, enter information into databases, train on the lockbox system, and explain membership benefits
• Handle office and membership changes including terminations, reinstatements, and transfers
• Receive and accurately record payments for membership services, invoice items, and maintain accurate logs for the accounting department
• Perform all activities related to the lockbox system, including stocking, selling used and new lockboxes, diagnosing problems, producing activity reports, and assisting with audits
• Provide backup for HUD monitoring and listing input as needed
• Schedule classes for subscriber training
• Perform other duties as needed

SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

• High school diploma or equivalent
• Accurate typing skills
• Experience with computer data entry and multi-line phone systems
• Excellent telephone manners and customer service skills
• Ability to organize and document work
• Willingness and ability to learn specialized computer systems
• Basic accounting, cash handling, and reconciliation experience
• Experience with CRM / data entry systems
• Previous customer service experience is a plus!

RMLS knows that our success depends on our employees. We aspire to a culture of teamwork, friendliness, and exceptional service and support for our team and subscribers. We like to have fun, hustles hard, and are committed to cultivating a healthy work-life balance. We offer comprehensive benefits and resources for our employees and believe in creating opportunity for growth among our team members.

RMLS BENEFITS INCLUDE:

• $500 signing bonus*
• Employer Paid Health Insurance (medical, vision, dental)
• Seven (7) Paid Holidays
• Three (3) Weeks Paid Vacation & 52 hours of sick time*
• 401(k) Plan - with matching*
• Long Term Disability
• Plus, additional employee elective benefits

*Requires employment of a certain amount of time before the benefit is available to employees.

Work Remotely

• No

Company Description

RMLS is the largest Realtor®-owned Multiple Listing Service (MLS) in the Northwest. RMLS exists to provide its subscribers with accurate and timely information on listings, the means to analyze the market, and state-of-the art professional tools. Our database contains virtually every property offered for sale by our subscribers with over two million total listings and more than two million tax records. It is the priority of RMLS to lead with accuracy, deliver exceptional service and support, and to be driven by integrity in everything we do. Find out more about RMLS at https://rmlscentral.com.