Job Description

RMS Enterprises INC is a leading professional services and consulting firm specializing in creating excellent customer experience and driving revenue for our clients. The core values of teamwork, ethics, and excellence are also fundamental to everything we do. This is why we’re committed to our mission to shape the future of Renewable Energy for a better community and tomorrow. Through product promotions, the Entry Level Customer Service position will be interacting with customers, answering questions, and outlining key product benefits to consumers with the goal of boosting revenue.

RESPONSIBILITIES OF THE ENTRY LEVEL CUSTOMER SERVICE POSITION:

• Cultivating authentic relationships with consumers by evaluating their needs, making personalized product recommendations, and formulating an excellent experience

• Represent the clean energy solution campaign in a professional, courteous, and honest manner on all occasions

• Thoroughly answer all customer inquiries and escalate when necessary through the appropriate channels

• Develop a strong knowledge of the brand’s unique heritage, range of products, and distinct product attributes and availability

• Deliver interactive presentations and be informative to the benefits of the products and services we provide in the clean energy sector

• Collaborate with the Junior Account Supervisor to enhance the client experience and set KPI objectives

• Propose customized solutions to meet the unique business needs of consumers

ENTRY LEVEL CUSTOMER SERVICE EDUCATION AND QUALIFICATIONS REQUIRED:

• Bachelor's degree in Business, Communications, or related field is preferred

• 2-3 years in a Customer Service role is a plus

• Strong eye for detail and sharp communication abilities

• Ability to perform a variety of tasks simultaneously and under pressure

• Ability to work both independently and cooperatively as part of a team with enthusiasm, initiative, and creativity

• Adaptable, open to new ideas, and willing to take on new duties

• A natural overachiever with a drive for advantage

SKILLS AND STRENGTHS REQUIRED:

• Ability to think on your feet

• Ability to take mindful risks

• Ability to lead by example

• Flexible & Confident Attitude

• Strength to communicate to various departments and work well with others

• Ensure that each customer experience is as informative and enjoyable as possible

BENEFITS OF THE POSITION:

• Hands-on training and development directly from Senior Management

• Continuous support and monthly evaluations from top leadership within the company

• Professional development training classes and seminars

• A team-based and family-type environment that welcomes all new staff with open arms

• Time off on major holidays

• Weekly paychecks with the capacity to earn extra bonuses and incentives.