Pay: $90,000.00 - $100,000.00 per year
Job description:
Client Care Manager – Home-Based Elder Care | Full-Time | Central Maryland
Location: Rockville, MD (Local travel required – up to 75%)
Employment Type: Full-Time
Compensation: Salary + Monthly Bonuses
Are you passionate about improving the quality of life for others? We're looking for a compassionate, experienced Client Care Manager to join our team and help us deliver exceptional home care services to aging clients and their families. This role offers the chance to make a real difference, supporting high-quality, concierge-based elder care with a focus on dignity, independence, and personalized support.
What You'll Do:
- Serve as the primary relationship manager for clients and their families
- Conduct in-person client assessments and reassessments to evaluate care needs
- Recommend personalized care plans to enhance quality of life
- Guide clients and families through the onboarding process to initiate services
- Maintain accurate and timely care documentation and updates
- Communicate proactively with internal care teams, caregivers, and external providers
- Match clients with appropriate caregivers and oversee introductions
- Monitor and adjust client services and caregiver training as needs evolve
- Resolve client or caregiver issues and complaints with professionalism and discretion
- Conduct home safety assessments and ensure quality assurance standards are met
- Adjust client rates as needed based on care changes or satisfaction levels
- Support compliance with state regulations and internal policies
- Identify cross-referral or service expansion opportunities
- Participate in on-call and after-hours support as needed
- Other duties as assigned
Qualifications:
Required:
- Bachelor's Degree in Human or Health Services or related field (or equivalent work experience)
- Excellent communication, customer service, and conflict resolution skills
- Proficiency in documentation systems and general computer skills
- Valid driver’s license and proof of insurance
- Ability to lift and carry up to 20 pounds
- Ability to sit, stand, and walk for extended periods
Preferred:
- 3+ years of experience in health care, elder care, social work, or a related industry
Why You’ll Love Working With Us:
- Make a lasting impact on clients and families
- Monthly performance bonuses
- Supportive, mission-driven team culture
- Structured training and onboarding
- Clear paths for growth and advancement
Benefits (Full-Time Employees):
- Medical, Dental, and Vision Insurance
- Life Insurance
- TouchCare VirtualCare Services
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k) + Company Matching
- Employee Assistance Program (EAP)
- PTO plan for non-exempt employees
- Flexible PTO for exempt employees
- Paid Holidays + Floating Holidays
- Pet Insurance
We are an Equal Opportunity Employer (EOE) and welcome applicants from all backgrounds.
Job Type: Full-time
Experience:
- Geriatrics: 1 year (Required)
- Home Care: 1 year (Preferred)
Willingness to travel:
Work Location: On the road