Benefits:

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Position Summary

The RN Site Operations Director is responsible for the comprehensive operational leadership of the GSCC Extended Care Clinic, ensuring delivery of high-quality, patient-centered care consistent with the GSCC’s mission, HRSA requirements, and applicable federal, state, and local regulations.

This role oversees daily operations, staffing, patient access, quality performance, safety, regulatory compliance, and financial stewardship of the site. The RN Site Ops Director serves as the primary liaison between the clinic and executive leadership and ensures integration with organization-wide systems, policies, and performance goals.

Essential Duties and Responsibilities

Operational Leadership

Promote a culture of ownership, accountability, and compassionate service consistent with the GSCC mission.

Direct all day-to-day clinic operations to ensure efficient, safe, and patient-centered care delivery

Maintain appropriate staffing levels and optimize staff scheduling

Monitor patient flow, access to care, and throughput to meet organizational standards

Implement organizational policies, procedures, and standardized workflows

Lead site startup activities and ongoing operational stabilization

Identify and resolve operational barriers impacting access, quality, or efficiency

Monitor provider schedule utilization, patient access metrics, and clinic capacity

Collaborate with Clinical Operations to improve visit productivity and reduce access barriers

Support panel management strategies and access initiatives to ensure timely patient care and continuity

Personnel Management

Provide direct supervision of all site personnel, including clinical support and patient experience (front-desk) staff

Conduct hiring, onboarding, coaching, performance evaluations, and corrective actions

Promote a culture consistent with the GSCC mission, including service to underserved populations

Support staff development, engagement, and retention

Quality, Compliance & Risk Management

Ensure compliance with HRSA requirements, health center standards, and applicable regulations

Monitor quality measures, risk indicators, and patient experience metrics

Support Quality Improvement (QI) and Quality Assurance (QA) initiatives

Oversee incident reporting, investigations, and corrective action plans

Ensure adherence to infection prevention, safety protocols, and emergency procedures

Financial & Productivity Oversight

Monitor operational productivity and efficiency indicators

Support revenue cycle functions, including accurate registration and point-of-service collections

Monitor staffing costs and resource utilization

Identify opportunities to improve financial sustainability while maintaining access to care

Monitor site-level financial performance indicators including visit volume, staffing ratios, and cost control

Integration & Communication

Serve as the primary operational liaison between the site and executive leadership

Coordinate with Patient Experience, Clinical Leadership, Human Resources, IT, Facilities, Pharmacy, and Billing departments

Implement organization-directed initiatives and workflows at the site level

Communicate operational risks, barriers, and resource needs proactively

Ensure adherence to standardized clinical and operational workflows across the site

Clinical Qualifications

An active Registered Nurse license in Oklahoma is required to support clinical operations in a provider-led environment.

RN preparation supports:

Clinical risk recognition and escalation

Patient safety oversight

Triage and workflow decision support

Communication with supervising physicians

Participation in quality and incident review processes

Infection prevention compliance

Clinical credibility with nursing and medical assistant staff

Key Performance Indicators (KPIs)

The RN Site Operations Director is accountable for supporting site performance in the following areas:

Schedule utilization

Patient access and cycle time

Patient experience scores

Quality measure performance

Pharmacy capture support

Staff engagement and retention

Operational compliance

Required Qualifications

Active Oklahoma RN license

Bachelor’s degree in Healthcare Administration, Nursing, Business, or related field

Minimum five (5) years of healthcare operations experience

Minimum two (2) years of supervisory or management experience

Knowledge of ambulatory care operations and regulatory requirements

Demonstrated leadership, organizational, and problem-solving skills

Ability to manage competing priorities in a fast-paced environment

Preferred Qualifications

Experience in an FQHC or community health center

Experience in urgent care, primary care, or extended-hours clinic operations

Experience opening or integrating a new clinical site

Work Schedule

Schedule aligned with clinic operating hours

May include evenings and weekends

Increased on-site presence during startup period

Availability for urgent operational issues