Job Description

WE ARE AN ESTABLISHED MID-SIZED ELECTRICAL CONTRACTOR BASED IN OAKLAND, CA SEEKING A FULL TIME CUSTOMER SERVICE MANAGER TO HELP US HANDLE THE FAST PACE OF OUR BUSY FIRM. Our small but dedicated office staff supports both the Service Department and an additional team of over 20 field electricians who do everything from residential remodels to major commercial retail projects. Experience in the electrical /construction industry is preferred.

RESPONSIBILITIES

· CUSTOMER SERVICE DEPT MANAGER Responsible for managing incoming phone calls, scheduling Service Department and estimator appointments and providing support to our outstanding service electricians; process Service Department billing. Be the voice of the company! Your professional demeanor and ability to match the needs of the client with our services set you apart.

· STRONG PEOPLE AND COMMUNICATION SKILLS. Strengthen and build relationships through frequent daily interaction with staff, clients and city departments. You enjoy the challenge of balancing multiple requests and tasks.

· PLANNING AND ORGANIZATION. Maintain, implement and improve systems to handle flow of office and information.

· HELP TO PROTECT AND GROW OUR DIAMOND CERTIFIED REPUTATION with your positive attitude, strong business judgment and professional etiquette.

· PRIORITIZE PROJECTS AND TASKS. Juggle a variety of tasks, coordinate various assignments and handle multiple schedules, including that of the company’s President. Assist Project Managers and estimators and work with outside departments, doing tasks such as pulling city permits. You get energized by being involved in a range of projects, are organized and detail oriented, and responsible for follow-up.

· GENERAL OFFICE DUTIES. Including, but not limited to, answering phone calls, data entry (CRM, Google Drive, Excel, Google Calendar, Microsoft Office), organizing job files, and filing paperwork. You will learn our proprietary Customer Service/Accounting software; previous work with a program like Quickbooks will be helpful.

Company Description

Roberts Electric is delighted to be named to San Francisco Business Times’s List of the Top 20 Bay Area Electrical Contractors. This is the 8th time in 10 years that we’ve made this prestigious list. Diamond Certified 19 Consecutive Years