Job Description

Customer Service Representative

Arlington, VA

$19/hr to start (Full-Time Salaried Opportunity)

Summary of Position: The Customer Service Representative will take incoming calls from all over the United States.

Job Responsibilities for Customer Service Representative:

• Answer all incoming telephone calls and email inquiries
• Answer inquiries and provide information, provide exceptional customer service support in navigating program policies and procedures
• Determine applicant eligibility according to program policies
• Coordinate responses with the appropriate personnel if customer requires an escalated level of support
• Clearly document all customer conversations in call tracking system
• Maintain respectful, professional working relationship with program participants
• Maintain high-ethical standards including maintaining strict confidentiality
• Perform other duties as assigned

Required Job Qualifications for Customer Service Representative:

• Completed Bachelor's degree
• Excellent customer service skills
• Good communication skills (oral, written, and listening)
• Conflict resolution skills
• Must be able to interact positively and cooperatively with individuals at all levels over the phone
• This position requires completion of a satisfactory background check

Desired Qualifications for Customer Service Representative:

• Experience handling an average of 35+ inbound calls per day
• Experience working with Microsoft Office
• Strong interpersonal skills with demonstrated ability to work effectively on teams
• Demonstrated ability to remain poised under pressure

Arlington, VA (Metro Accessible-Remote to Start) Full-Time: Monday-Friday 10:30 AM to 7:00 PM

Company Description

We help top recent college graduates get their foot in the door with top companies! ROCS is a recruiting company that specializes in finding jobs for current students and recent college grads (with up to five years of experience). We staff positions in Washington D.C, Northern Virginia, and Maryland. Our process is an entirely free service for our applicants.