About the Job The Technical Support Specialist will be based out of our Chatsworth, CA location. This is an intermediate-level position at a globally leading LED display manufacturer. The candidate will be responsible for responding to customer technical support requests, training field technicians on the proper use of LED screens and LED processor equipment, and traveling throughout North America to provide on-site technical support.

The Technical Support Specialist will work directly with our customers and collaborate closely with the technical, quality control, sales, and warehouse teams to ensure customers receive the best service and support. This is a highly collaborative role, which requires excellent organization, attention to detail, clear communication, and a passion for problem-solving.

Responsibilities Reporting to the in-house Technical Director, the Technical Support Specialist provides the following contributions to the team: · Responds to customer support requests via phone and email

· Updates and documents client issues and communicates information on reported product defects to management

· Maintains a professional, helpful, and positive demeanor in all interactions with clients and partners

· Assists with project builds and tear downs at on-site and off-site locations

· Provides assistance with the on-site, monthly ROE Academy training

· Frequently travels for on-site training, technical support, and product demonstrations – Travel makes up to 25-30% of this position

· Assists with the planning, installation, and operation of exhibitions at multiple tradeshows annually

· Responds to customer support requests via the 24/7 tech support phone line (shared responsibility with the Technical Support team)

Qualifications To succeed in this role, you have the following skills and qualifications under your belt: · 2-3 years in a technical support role or equivalent experience

· Knowledge of video-related products and subsequent terminology

· Knowledge and experience supporting Windows operating systems

· Strong analytical and troubleshooting skills

· An ability to work independently to interface with customers and provide solutions to technical support requests

· Strong attention to detail

· Excellent written and verbal communication skills

· Customer support experience

· Available to travel on short notice, outside of standard work hours on occasion (Therefore a valid driver’s license and passport are required)

· Must be able to lift 50 lbs

Preferred Skills · Experience and understanding of LED displays

· Experience with ROE LED products and processing systems

· Familiarity with media servers

· Familiarity with Vectorworks and/or AutoCAD

· Live event production industry experience

· Bilingual (Spanish/Chinese)

The salary range for this position is $70,000-85,000 USD annually. The base pay offered may vary depending on job-related knowledge, skills, and experience. Benefits include a comprehensive healthcare plan (including vision and dental), 401K options, paid sick and PTO structure, office snacks, and more.

Who We Are

ROE Visual is the leading LED creative display manufacturer in the industry. With adaptive LED platforms for every installation, they’re committed to going the extra mile for any creative vision. Carefully selected high-end components, the latest technology, in-depth knowledge, and stores of passion go into every product that bears the ROE name.

Being familiar with the challenges of their market, ROE offers only the most intuitive solutions for the creatives, designers, and technicians who rely on their LED products to deliver a flawless performance every time. This quality standard is the reason ROE has quickly become the industry standard, making its way onto stages and the big screen worldwide.

Your Stage. Our Passion.