Job Description

Job Description

CUSTOMER CARE AGENT JOB DESCRIPTION:

MUST SPEAK BOTH SPANISH AND ENGLISH.

THIS POSITION IS A WORK FROM HOME POSITION.   THOUGH YOU MUST LIVE IN UTAH OR MONTANA TO QUALIFY.  

WHAT ARE THE BENEFITS?

· Health, dental and vision

· Employee advancement

· weekly drawing (gift cards, electronics etc)

· Free food, weekly

· Casual environment

· DailyPay Partner - get paid daily!

WHAT WILL I BE DOING?

· Answering phones, emails and live chat from customers

· Professionally responding to customer inquiries

· Identifying, escalating priority issues and reporting to high-level management.

· Following up on complicated customer interactions where required.

· Recording details of customer interactions (proficiently and accurately)

· Develop rapport with customers, with an upbeat and positive attitude

· Offer solutions- not excuses

WHAT QUALITIES DO I HAVE?

· Excellent customer service attitude.

· Ability to engage and tailor interactions with each customer, making their experience exceptional.

· Friendly, confident and a self-starter

· Strong verbal and written communicator

· Positive and quick troubleshooter

WHAT QUALIFICATIONS DO I NEED?

· 1 year of customer service related experience (preferred)

· 1 year of call center (preferred)

· Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)

· Excellent grammar, punctuation and spelling (required)

ROI IS SEARCHING FOR CONFIDENT, SELF-STARTERS WHO WANT TO BRING POSITIVITY AND A GREAT EXPERIENCE TO OUR CUSTOMERS. WHILE THE POSITION IS MULTI-FACETED, IT BOILS DOWN TO BEING THE CUSTOMERS FIRST POINT OF CONTACT AND REPRESENTING OUR BRAND VALUES THROUGH PHONE CALLS, EMAILS AND LIVE CHAT INTERACTIONS.

Job Types: Full-time

Salary: $13.00 to $14.00 /hour

Keywords: Call center, immediately hiring, work from home, customer service, agent, sales, representative.