Home Warranty Maintenance Technician Are you experienced in new home construction with a passion for customer service? If so, we want to hear from you! We’re looking for a reliable Warranty Technician to manage the completion of warranty work for our new homeowners. As a Warranty Technician, you will oversee the execution of approved warranty work, manage homeowner relationships, and coordinate with subcontractors and vendors. Sound like you? Apply today! Responsibilities: • Project a caring attitude towards customers and colleagues through all communication channels. • Supervise subcontractors performing warranty work. • Efficiently coordinate the scheduling of all customer service work after diagnosing necessary actions. • Tactfully handle and negotiate challenging service requests. • Regularly assess and contribute to revisions of the current warranty program to enhance company image. • Assist in the coordination of warranty claims and repairs with suppliers and contractors. You will be measured on: • Timeliness of warranty reports required by management. • Average work orders per home under warranty. • Average length of time open work orders have been open. • Warranty budget adherence. • Timeliness of any assigned employee growth reviews. Qualifications: • Must have a valid Driver’s License. • Combination of at least 2 years of customer service experience and 1 year maintenance/construction experience. • Background in the construction industry. • Proficiency using technology in the field. • Ability to perform and train others on service issues, including common problem diagnosis and basic construction repair techniques. • Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional. • Ability to provide timely and empathetic help through in-person, phone, and email to ensure the customer’s needs are at the forefront of every interaction. • High School Diploma or equivalent, bachelor's degree preferred. Compensation: $45,000 - $60,000 yearly

• Project a caring attitude towards customers and colleagues through all communication channels. • Supervise subcontractors performing warranty work. • Efficiently coordinate the scheduling of all customer service work after diagnosing necessary actions. • Tactfully handle and negotiate challenging service requests. • Regularly assess and contribute to revisions of the current warranty program to enhance company image. • Assist in the coordination of warranty claims and repairs with suppliers and contractors.You will be measured on: • Timeliness of warranty reports required by management. • Average work orders per home under warranty. • Average length of time open work orders have been open. • Warranty budget adherence. • Timeliness of any assigned employee growth reviews.