Job Description

Schedule:

Monday- Friday 7:30am -6:30pm work  alternate Saturdays 

Coordinating staffing, scheduling and logistics for a variety of trades shows, executing in a time sensitive environment

• • Provide support and coverage in the call center during high volume calls/emails as needed

• • Provide sales support for Customer Service duties, such as order management, order entry, returns management, and providing exception customer service

• • Work with the sales team on processing new account requests

• • Review dealer visits and assign/process dealer registrations

• • Create and update ship-to’s in BMS

• • Responsible for electronic and hard copy filing of customer contracts documents

• • Make alterations to accounts as requested such as address changes, product line pricing and product offering under the leadership of the Customer Service Manager

• • Performs other related duties as requested

A SUCCESSFUL PRODUCT SPECIALIST TRAINEE

• • Will possess the same skills and knowledge as a Customer Service Agent 2-3

• • Provide solutions to complex customer/account concerns and issues

• • Must be able to simultaneously handle multiple duties, manage time, and follow through on all tasks and projects with little or no supervision.

• • Will be able to create outside-the-box solutions

EDUCATION/EXPERIENCE

• • Experience with the travel program Egencia preferred

• • Experience with Power Bi preferred

• • Experience using Microsoft Office suite and intermediate + experience with Excel

• • Great organization and communication skills

Company Description

Great (RECENTLY INCRESED) Pay, FT hours within a tight-knit team of professionals in synergy working to become the best in care & greater than the sum of our parts. Pay-date is weekly, every Friday!