Summary

The Customer Service Representative’s primary focus will be to help customers by providing product and service information and resolving logistical and technical issues and support to ensure the growth of RPP Products, Inc.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GOVERNMENT BIDDING - proposal or quotation submitted in response to a solicitation from a contracting authority. By law, government agencies are required to issue bids publicly whenever they are in need of a specific product or service.

BUSINESS DEVELOPMENT SUPPORT – C-Store/Grocery/Wholesale/Mass Market

Assist Sales Management with all activities related to the various Classes of Trade

Internal Account Management – Specific Account(s)

Govt bid or institutional bid experience

FOLLOW-UP AND IMPLEMENTATION SUPPORT

Handle customer inquiries and complaints

Troubleshoot and resolve order issues and concerns

Document and update databases

Communication between multiple departments

Assist Sales Department with various tasks such as updated contact/contract info and monitor for rebate compliance

Process Purchase Orders via QuickBooks

Assist RPP Operations and Logistics to assure complete and timely deliveries as necessary

Ensure timely deliveries and distribution of Marketing Materials to RPP Corporate and Field Sales Team

Assist with Show participation schedules, allocations, and budgets

Attend selected customer functions (Tradeshows, Sales Meetings, etc.) as necessary

Monitor competitive Distributor, Customer and Industry trends and report findings to RPP Management

Required Skills/Abilities

Govt bid or Institutional bid experience

Superior interpersonal and written/oral communication skills

Ability to prioritize and multitask

Excellent verbal and presentation skills

Basic math skills

Positive and professional demeanor

Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word, Excel, PowerPoint, and Gmail)

Valid Driver’s License

Excellent time management skills with the ability to manage multiple projects and priorities.

Ability to work under pressure and time deadlines.

Required Education and Experience

High School diploma/GED required (Associate degree in a business-related field preferred or related Customer Service work experience)

Competencies

REQUIRED: 3 years of relative work experience A MUST

Communication Proficiency.

Performance Management.

Initiative.

Results Driven.

Organizational Skills.

Presentation Skills

Work Environment

This job operates in a corporate office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Physical Demands

The employee is required to sit and use both hands for typing for extended periods of time; climb or balance; and stoop, kneel, crouch or crawl periodically. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time, non -exempt position. Days and hours of work are Monday through Friday, 8 hour a day shifts, 24 of those hours per week will be worked working out of the corporate headquarters located in the Bloomington, CA. Employee must be available during the “core” work hours and must work 40 hours each week to maintain full-time status. Long hours and occasional evening and weekend work may be required as job duties demand.