Job Description

SUMMARY

The Customer Service Representative’s primary focus will be to help customers by providing product and service information and resolving logistical and technical issues and support to ensure the growth of RPP Products, Inc.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• BUSINESS DEVELOPMENT SUPPORT – C-Store/Grocery/Wholesale/Mass Market

• Assist Sales Management with all activities related to the various Classes of Trade

• Internal Account Management – Specific Account(s)

• FOLLOW-UP AND IMPLEMENTATION SUPPORT

• Handle customer inquiries and complaints

• Troubleshoot and resolve order issues and concerns

• Document and update databases

• Communication between multiple departments

• Assist Sales Department with various tasks such as updated contact/contract info and monitor for rebate compliance

• Process Purchase Orders via QuickBooks

• Assist RPP Operations and Logistics to assure complete and timely deliveries as necessary

• Ensure timely deliveries and distribution of Marketing Materials to RPP Corporate and Field Sales Team

• Assist with Show participation schedules, allocations, and budgets

• Attend selected customer functions (Tradeshows, Sales Meetings, etc.) as necessary

• Monitor competitive Distributor, Customer and Industry trends and report findings to RPP Management

REQUIRED SKILLS/ABILITIES

• Superior interpersonal and written/oral communication skills
• Ability to prioritize and multitask
• Excellent verbal and presentation skills
• Basic math skills
• Positive and professional demeanor
• Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word, Excel, PowerPoint, and Gmail)
• Valid Driver’s License
• Excellent time management skills with the ability to manage multiple projects and priorities.
• Ability to work under pressure and time deadlines.

REQUIRED EDUCATION AND EXPERIENCE

• High School diploma/GED required (Associate degree in a business-related field preferred or related Customer Service work experience)

COMPETENCIES

• REQUIRED: 3 years of relative work experience A MUST
• Communication Proficiency.
• Performance Management.
• Initiative.
• Results Driven.
• Organizational Skills.
• Presentation Skills

WORK ENVIRONMENT

This job operates in a corporate office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

PHYSICAL DEMANDS

The employee is required to sit and use both hands for typing for extended periods of time; climb or balance; and stoop, kneel, crouch or crawl periodically. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time, non -exempt position. Days and hours of work are Monday through Friday, 8 hour a day shifts, 24 of those hours per week will be worked working out of the corporate headquarters located in the Bloomington, CA. Employee must be available during the “core” work hours and must work 40 hours each week to maintain full-time status. Long hours and occasional evening and weekend work may be required as job duties demand.

TRAVEL

This position may require travel up to 20% of the time.

Company Description

RPP Products, Inc. is a full-service manufacturing and distribution company dedicated to serving the needs of Supermarket Chains, Convenience Store Distribution, Automotive Distributors and the Economy / Dollar Store Markets. We offer our customers a complete line of professionally formulated “Oils, Lubricants, Window Wash, Antifreeze, Coolants and Additives in dynamic packages for maintenance and enhanced performance of motor vehicles, marine vessels and industrial machinery. With incredible growth over the past several years, the career possibilities at RPP Products are endless! Our culture is fast-paced, innovative and intensely collaborative. Our Team Members are passionate, driven and always find a way to get the job done. We work hard while staying true to our family atmosphere. We offer competitive wages and benefits and we hope that you consider joining our team! Any employment agency, person or entity that submits a resume into this career site or to a hiring manager does so with the understanding that the applicant's resume will become the property of RPP Products. RPP Products will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Upon authorization, only employment agencies that have prior fee agreements with RPP Products and have been actively engaged in this search shall submit resumes directly to the designated RPP Products hiring manager be eligible for placement fees. RPP Products is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices