Health Dialog’s Pharmacy Solutions team is looking for Certified Pharmacy Technicians (CPhT) to work as Care Navigators in the state of Texas. This position is a remote, work from home opportunity but you must live in Texas.
What does a Care Navigator - CPhT do?
- Perform interactive telephonic outreach to engage patients through motivational interviewing to assist them in changing behaviors related to medication use and adherence.
- Use scripted communication prompts to reach, engage, and provide medication and condition education and complementary resources.
- Address patient questions, concerns and identify barriers to medication adherence.
- Complete services on patient's behalf, including refill requests and enrollment in predictive refill program.
- Does not include any insurance adjudication or related activities.
Are you a good fit for this position?
- Are you passionate about helping others?
- Are you a great listener and communicator?
- Are you self-motivated and able to work independently?
- Are you detail oriented?
- Are you interested in helping others change behaviors to improve their health?
What skills and experience are required?
- High School Diploma or General Education Degree (GED)
- Actively registered in good standing as a Pharmacy Technician in Texas
- Active National Pharmacy Technician Certification (e.g., PTCB, NHA)
- 2 years' experience working as a Pharmacy Technician in a healthcare or retail pharmacy setting required
- Experience in a pharmacy related call center strongly preferred
- Experience in a call center or phone support role helpful
- Excellent verbal and written skills in English; fluent in Spanish a plus
- Experience with common medical pharmacy terms and medication names (uses and pronunciation)
- General knowledge of therapeutic categories and common indications of medications
- Ability to use pharmaceutical references
- Strong computer skills; experience using Microsoft Office suite (e.g., Word, Excel, Outlook)
- Ability to follow written and verbal instructions to assemble computer set-up at home
- Display a high degree of dependability in personal attendance and punctuality
What hours will I work?
- 11:00 AM - 7:30 PM Eastern Time (ET)
- Monday - Friday
- Full-time position (40 hours per week)
Where is this job located?
- Candidate must live and work in Texas.
- This is a remote work from home position. Candidates will be required to meet home office and internet speed requirements.
What's in it for me?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401k matching, and additional perks & discounts. In addition, as a remote position, you get to work from home while still positively impacting the health of our patients.
Health Dialog is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, sexual orientation, gender identity, race, age, disability, religion, national origin, color, or other category protected by applicable law.
Required Skills
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