1. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
2. List essential job responsibilities/expectations for this job.
3. Answers phones in a timely manner, transfers to correct department or takes a message if needed.
4. Checks patients in when working as the front staff
5. Checks patients out when working in a physician pod
6. Schedules patients as they are checked out , or when calling in for an appointment.
7. Works with the physician and physician nurse, CMA to keep the Pod running efficiently
8. May be assigned duties pertaining to patient EMR – keeping the correct information scanned into EMR
9. PSC will be cross trained in the front checkout and the physician POD- may be called to work in either area
10. Maintain proper personnel conduct and confidentiality of patient, staff and physician information.

WORK SCHEDULE: 80 hours bi-weekly as scheduled

LICENSES/CERTIFICATIONS/REGISTRATIONS/EDUCATION

Minimum of a High School Diploma/Equivalent from an accredited school required

Required Skills Required Experience

• Marketing/business development and relationship management skills 
• Effective communication and presentation skills 
• Interpersonal adaptability, along with the ability to communicate with a variety of individuals, both internally and externally 
• Successful track record of achieving client development and retention goals. 
• Demonstrate strategic thinking by contributing to vision, business development strategies and systems to achieve desired outcomes. 
• Practice leadership by demonstrating a strong commitment to serve others, while maintaining a steady focus on outcomes. 
• Lead change by modeling and reinforcing a continuous improvement of Boldt’s innovative culture. 
• Demonstrate sound financial management by identifying ways to enhance revenues to achieve operational and corporate goals.