AUTOKINITON is a leading North American supplier of propulsion-agnostic, structural automotive components and assemblies. Our 100% vertical integration capabilities allow us to offer our customers end-to-end engineering, manufacturing, and in-house logistics.  At AUTOKINITON, we are building a better foundation for every vehicle on the road.

AUTOKINITON is recognized by our customers as one of the top suppliers in our industry.

POSITION SUMMARY

                 Support and enable the business by defining, developing, integrating, supporting, and implementing IT solutions including new applications, enhancements and modifications to existing systems in support of business strategy and initiatives.

SUMMARY OF RESPONSIBILITIES

• Provide level 1, 2 and 3 support to the Autokiniton user community as needed to perform daily activities within Autokiniton’ s business suite of applications.
• Work with various departments and business leaders to assess, design, develop, test and document changes needed to improve efficiency and provide business performance improvement.
• Prepare and present change control documentation for implementation of completed work prior to production installation.
• Continue to develop functional knowledge in application areas of colleague responsibility (QAD, Campfire, QMS, EAM, Sterling Integrator, Cyberquery, etc.).
• Works on special projects as assigned by Manager, IT Application Systems.
• Represent IT on internal councils and teams addressing similar topics.
• Resource in supporting the company community by providing software upgrades and system training.
• Participates in user groups and industry forums, representing IT at meetings and conferences.
• Plans and implements new procedures to improve existing processes.
• Works with regional support teams in the development and testing of solutions.

JOB QUALIFICATIONS

• Associates Degree (information systems or computer science) or equivalent experience.
• Minimum of 3 year of professional experience in systems application support.
• High level of integrity required due to the sensitive nature of responsibilities.
• Strong understanding of the value of excellent customer service and service delivery.
• Excellent organizational, analytical, team building and communication skills.
• Ability to work in a fast-paced environment.
• Ability to work well with others in a team environment.
• Beneficial skills include:
  • Proficient in a key Business systems used by Autokiniton. This includes but not limited to QAD, EAM, EAGLE, Onbase, QMS, Gentran, Sterling integrator, Campfire, Cyberquery
  • Project management experience
  • Experience with ITIL, Incident Management, Problem Management, Change Management
  • Experience learning new enterprise applications and business processes
  • Spanish language a plus.
• Ability to read and write in English.

PHYSICAL DEMANDS, WORK ENVIRONMENT AND OTHER REQUIREMENTS

Duties include but are not limited to remaining in a stationary position, move about inside an office environment, manoeuvre around/under office furniture, operate a computer, printer, and phone. Able to position self to install IT equipment, able to communicate information so others can understand and exchange accurate information in these situations, able to observe details at close range, and have an ability to travel to manufacturing locations.  When visiting plant site locations, employees may be exposed to moving mechanical parts, vibration, or hazardous materials.

Required Skills Required Experience