DESCRIPTION

This position supports, monitors and implements hardware, software and KCS specific technical solutions and applications. It requires disciplined technical leadership and the ability to design and integrate solutions into KCS’ infrastructure that adhere to enterprise standards. Works to improve the operation and reliability of enterprise infrastructure systems through process automation, monitoring and application of software solutions to production problems.

ACCOUNTABILITIES

Position Specific:

• Designs and integrates application solutions into KCS’ infrastructure including virtualization, networking, load balancing, firewalls, and backups to adhere to enterprise standards.
• Leads major tasks and actions as part of disaster recovery preparedness and testing efforts.
• Leads root cause analysis with incident and problem management for infrastructure problems.
• Establishes and maintains relationships with infrastructure partners to remain current on their roadmap including enhancements, patches, and upgrades.

General:

• Establishes relationships and work directly with vendor solutions within projects and upgrades of the environment.
• Creates, maintains and updates platform documentation and standard operating procedures.
• Provides 24X7 support for position specific role and participates in a scheduled on-call rotation covering all data center technologies.
• Adheres to KCS change and configuration management processes.
• Adheres to designated KCS architecture and industry best practices for solutions to meet business needs.
• Maintains responsibility, accountability and credibility in all work and research assignments and sustained ability to be highly self-motivated and directed.
• Identifies, isolates and resolves production and non-production system problems, service requests and support processes.
• Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.

IDEAL CANDIDATE QUALIFICATIONS

REQUIRED

• Bachelor's degree from an accredited university or college, preferably in a job related major field of study
• Minimum seven (7) years of relevant professional experience, including specialized knowledge of a discipline utilized to lead an area of our business
• or equivalent combination of education and experience

  PREFERRED

• Demonstrated operational support experience with VMWare including SRM
• Experience with Nutanix
• Demonstrated experience with Azure cloud technologies
• Understanding and experience with Google cloud technologies
• Demonstrated experience with the design, deployment, monitoring, maintenance, upgrade and support of server hardware technologies
• Demonstrated experience designing and integrating application solutions into the infrastructure to meet project requirements
• Strong understanding of container management platforms
• Strong understanding of network topologies
• Strong understanding of Windows 2012, 2016 and 2019 servers
• Linux experience including RHEL
• Experience with the following technologies is a plus: Python, Ansible, Terraform, RedHat (RHEL), PowerShell, load balancers (F5), IP networking (Cisco), firewalls and security technologies, active/directory, Commvault

CERTIFICATIONS

• Nutanix certification preferred
• VMware Certified Data Center Professional (VCP) certification preferred
• Microsoft Certified Systems Engineer (MCSE) certification preferred
• RHEL certification preferred
• ITIL certification preferred

ESSENTIAL FUNCTIONS

• Effective verbal and written communication skills, focused on documentation
• Ability to deal with stressors resulting from project deadlines and multi-tasked environment
• This position has a regular full time schedule with a normal work week of Monday through Friday. There may be a need for occasional work after hours or weekends
• This position may require minimal travel up to 10% of the time

WORKING CONDITIONS

• This position has a regular full time schedule with a normal work week of Monday through Friday. There may be a need for occasional work after hours or weekends.

EEO STATEMENT

We value a culturally diverse workforce and are proud to be an equal opportunity employer while providing reasonable accommodations for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other legally protected basis, in accordance with applicable law.

COMPANY OVERVIEW

In 1887, Arthur Stilwell constructed a north-south railroad while others were heading east and west, setting the tone for a century-old legacy of outstanding vision; entrepreneurial spirit; resilience in the face of adversity; and, willingness to challenge conventional wisdom. Building on that legacy, our culture is further defined by a new vision for the future and a core set of values - Safety, Customer Focus, Communication, Teamwork, Initiative & Innovation, and Diversity & Civility. We believe that the way we do business is as important as the business we do.

In addition to a culture that allows employees to thrive, we encourage resourcefulness with an award, recognizing employees who see a problem (or opportunity), find a solution, and use whatever authority and resources are available to get a job done well - accomplishing what was previously thought could not be done.

If you want to do work that is creative and strategic, be heard, grow professionally, be valued by your employer, and know that you are making an important contribution to an essential industry, a global supply chain, and the larger economy, Kansas City Southern may be the place for you.

Required Skills Required Experience