First line of IT support for all internal end users.
Provide world class support to our in-house end users and field personnel on a variety of issues and ensure the continuity of the computer services throughout the company. Responsible for departmental helpdesk processes and standards. Provide telephone and desk support for all software programs, applications and hardware support, build and upgrade PC's, set up new users with network access, as well as resolve issues involving viruses, email, security, connectivity, and computer performance.
Required Skills
- Process oriented with the ability to lead, follow through on projects, tasks, and reporting.
- In-depth understanding of the latest Windows Operating Systems, Office 365 and underlying applications
- In-depth PC hardware, installation/troubleshooting techniques and extensive peripheral device knowledge including iPhone/Android devices, Printers, Lenovo and Dell computer hardware
- Experience with InTune configuration and management
- Basic network troubleshooting skills
- Maintain Help Desk Tickets and routing to appropriate responsibilities
- In-depth working knowledge of Microsoft Windows, Windows 7 and Windows 10
- Knowledge of telecommunication skills; both telephony and mobile devices
- Excellent end user communication skills
- SCCM configuration and management experience (preferred)
- Salesforce and or Netsuite 2nd level support experience (preferred)
Required Experience
- A college degree with a technical training background with an A+ certification, MCP, equivalent certification, or 5 years of on the job experience
- Occasional travel may be required