Job Description

  Here at RTO NATIONAL, we take great pride in our employees and believe that our people are our greatest asset. We welcome you to join our exponentially growing team today!

We are the nation’s leading provider of lease and installment contracts for backyard storage units, HVAC systems, boat lifts, carports, and tankless water heaters.  RTO NATIONAL is committed to providing industry leading customer service by hiring and retaining remarkably talented individuals who share and exemplify our CORE VALUES:

• ACCOUNTABILITY – Willingness to own mistakes, learn from them and share the lessons learned
• CREATIVITY – Generates new and innovative approaches to challenges and obstacles 
• INTEGRITY – Does what is right, not just what is politically expedient
• RESPECT – Allows others to speak and seeks to understand their viewpoints 
• CANDOR – Often solicits feedback and is willing to speak his/her mind regardless of the audience

By prioritizing these values, we deliver on our vision of “SUCCESS MADE SIMPLE” to our team, our dealers, our customers, and our communities.

Due to continuous growth, we are currently recruiting for a CUSTOMER SERVICE REPRESENTATIVE to join our growing team.

The CUSTOMER SERVICE REPRESENTATIVE will be responsible for responding to customer service-related questions via inbound calls, texts, or email and manage the welcome call process for new customers.

THE IDEAL CANDIDATE WILL BE ABLE TO: 

• Be successful educating customers on methods of payments, due dates, and contract terms
• Assist our collections team to maintain past due accounts
• Provide first class customer service to our customers
• Be a subject matter expert in all thing’s customer service

REQUIRED EDUCATION & EXPERIENCE: 

• High School Diploma or GED

DESIRED PROFESSIONAL SKILLS & EXPERIENCE:

• Previous customer service experience. Experience in a call center is a plus! 
• Top notch customer service skills
• Be results driven and thrive at hitting your goals and your bonus! 
• Great teamwork abilities
• The ability to provide great communication to our customers over the phone and via email and text

 WHAT WE PROVIDE TO YOU:

• Monthly Bonus Potential 
• Hybrid Scheduling Potential
• An Engaged Leadership Team
• Continuous Advancement Opportunities
• Hands-On Training
• TOTAL REWARDS PROGRAM
• Healthy Lunch Program 
• Ergonomic Benefits 
• Paid Time Off & Paid Holidays 
• Employee Assistance Program 
• Medical, Dental, Vision, Disability, and Employer Provided Life Insurance 
• Health Savings Account Eligibility 
• 401(k) Plan with a Safe Harbor Match

WHO IS RTO NATIONAL?:

RTO NATIONAL was founded in 2003 by President and Founder, Phil Falls and headquartered in Greenville, SC. The company began by manufacturing and leasing storage sheds in South Carolina which retailed in more than 60 locations. Today it has evolved into the largest provider of Lease Purchase and Finance options in the country for storage sheds and other products.  

Our experience in the Lease and Finance industry, combined with a strong team, allows us to provide our dealer partners and their customers the best payment solutions for sheds, carports, other structures, HVAC, tankless water heaters, and boatlifts. 

We are committed to the success of our team, our dealers, our customers, and our communities.   We deliver state-of-the-art technology, data, analytics, and support through our industry-leading suite of products and services designed by our collaborative team.  This full-service approach allows our dealers to serve more customers, faster and simpler.

Please visit our website for additional information!

https://www.rtonational.com/careers

_RTO National is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, pregnancy, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.  _

This position is subject to a background check and drug screening.   Only job-related convictions will be considered and will not automatically disqualify the candidates.