Job Description

Here at RTO NATIONAL, we take great pride in our employees and believe that our people are our greatest asset. We welcome you to join our exponentially growing team today!

We are the nation’s leading provider of lease and installment contracts for backyard storage units, HVAC systems, boat lifts, carports, and tankless water heaters.  RTO NATIONAL is committed to providing industry leading customer service by hiring and retaining remarkably talented individuals who share and exemplify our CORE VALUES:

• ACCOUNTABILITY – Willingness to own mistakes, learn from them and share the lessons learned
• CREATIVITY – Generates new and innovative approaches to challenges and obstacles 
• INTEGRITY – Does what is right, not just what is politically expedient
• RESPECT – Allows others to speak and seeks to understand their viewpoints 
• CANDOR – Often solicits feedback and is willing to speak his/her mind regardless of the audience

By prioritizing these values, we deliver on our vision of “SUCCESS MADE SIMPLE” to our team, our dealers, our customers, and our communities.

Due to continuous growth, we are currently recruiting for a COLLECTIONS REPRESENTATIVE to join our growing team.

The COLLECTIONS REPRESENTATIVE will be responsible for managing a portfolio of customers that are one day past due, up to the point of repossession. You will be responsible for making outbound calls on past due customers to meet company targets. The collections team plays a vital role in our company’s success!

THE IDEAL CANDIDATE WILL BE ABLE TO: 

• Maintain past due accounts
• Maintain retrieval rate target
• Maintain firm but fair collection tactic

REQUIRED EDUCATION & EXPERIENCE: 

• High School Diploma or GED

DESIRED PROFESSIONAL SKILLS & EXPERIENCE:

• Answer inbound calls
• Make outbound collection calls
• Respond to customer via email, text, or chat
• Determine when accounts should be submitted to retrieval department
• Assist in Customer Service when needed
• Communication
• Initiative
• Customer Focus
• Results Driven

 WHAT WE PROVIDE TO YOU:

• Monthly Bonus Potential 
• Hybrid Scheduling Potential
• An Engaged Leadership Team
• Continuous Advancement Opportunities
• Hands-On Training
• TOTAL REWARDS PROGRAM
• Healthy Lunch Program
• Ergonomic Benefits
• Paid Time Off & Paid Holidays 
• Employee Assistance Program
• Medical, Dental, Vision, Disability, and Employer Provided Life Insurance 
• Health Savings Account Eligibility
• 401(k) Plan with a Safe Harbor Match.

WHO IS RTO NATIONAL:

RTO NATIONAL was founded in 2003 by President and Founder, Phil Falls and headquartered in Greenville, SC. The company began by manufacturing and leasing storage sheds in South Carolina which retailed in more than 60 locations. Today it has evolved into the largest provider of Lease Purchase and Finance options in the country for storage sheds and other products.  

Our experience in the Lease and Finance industry, combined with a strong team, allows us to provide our dealer partners and their customers the best payment solutions for sheds, carports, other structures, HVAC, tankless water heaters, and boatlifts. 

We are committed to the success of our team, our dealers, our customers, and our communities.   We deliver state-of-the-art technology, data, analytics, and support through our industry-leading suite of products and services designed by our collaborative team.  This full-service approach allows our dealers to serve more customers, faster and simpler.

Please visit our website for additional information!

HTTPS://WWW.RTONATIONAL.COM/CAREERS

_RTO National is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, pregnancy, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.  _