Job Description

JOB DESCRIPTION: CUSTOMER SERVICE REPRESENTATIVE 

Are you looking for the right opportunity to take your career to next level? We are seeking a highly skilled Customer Service Representative (CSR) to join our team. We are a fun, friendly, and closely-knit company with a strong work ethic that values candor, integrity, accountability, respect, and creativity.

PRIMARY ROLE:

The company’s CSRs are responsible for developing and maintaining positive business relationships with our customers through daily conversations, exceptional customer service, effective communications, and timely responsiveness. As a CSR you will be a vital contributor to a team dedicated to making a difference. Our CSRs are well trained about our products to assist customers with their questions and needs.

SCOPE OF SERVICES:

• Answer Inbound calls and make Outbound calls
• Welcome calls to new customers
• Educate customers on methods of payment and due dates
• Review contract terms with customers
• Assist collections team to maintain company targets
• Respond to customer inquiries via emails, chat, and texts
• Document customer communications * Efficiently manage call time to ensure monthly goals are met
• Process outbound and returned mail

WHAT WILL SET YOU APART:

• Minimum 1 to 2 years of experience in a high-volume customer service role (i.e. call center, retail, or similar environment)
• Passion for helping people with an outstanding focus on customers’ needs
• An articulate, confident, and conscientious communicator with active listening skills
• A multi-tasker with strong organizational skills and attention to detail
• Technical savvy; able to use multiple computer systems while in conversation with a customer
• Bilingual (Spanish) is a bonus!

WHAT WE PROVIDE TO OUR CUSTOMER SERVICE REPS:

• A competitive compensation with great bonus potential
• 40-hour work week with great work hours (Monday- Friday 9:00am – 6:00pm)
• Comprehensive, ongoing training and professional growth opportunities
• Health care benefits
• Paid vacation and Holidays

WHO WE ARE: RTO National is the largest financing provider in the country for backyard storage products. The company has been in existence for 15 years and is growing rapidly. We have been successful by being an innovator and product market leader backed by an experienced sales force working with our independent dealers.

WHY RTO NATIONAL? We work in a supportive team environment: casual dress code, healthy lunch program, state of the art technology, and an active and engaged leadership team that wants and helps you to succeed. All backed by market leading pay.

RTO National is an equal opportunities employer and does not discriminate on the grounds of age, disability, sex, sexual orientation, gender reassignment, gender identity, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.

Job Type: Full-time