Benefits:

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

Benefits/Perks

Competitive Compensation

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, and is able to remain calm under pressure.

Responsibilities

Identify the reason for the customer’s, collect relevant information, and provide solutions.

Refer to premade scripts for a variety of customer service topics.

Use best practices in customer service techniques to develop rapport and build relationships with customers.

Meet personal and team goals.

Attend trainings to maintain up-to-date skills and knowledge.

Qualifications

Previous experience as a Customer Service Representative or in a similar role is preferred verbal communication skills.

Understanding of active listening techniques

Ability to work well under pressure.

Highly organized with the ability to prioritize projects and manage time effectively.