Job Description

The Custom Distribution Customer Account Manager (CAM) handles the day-to-day needs for assigned clients. He or she develops an understanding of the customer’s business. Works to develop a deep knowledge of fresh produce management services as well as business needs. Maintains a high degree of customer contact (as delegated by the Executive CAM) and develops relationships with the strategic distribution partners, distributors, grower/processors, and understands their supply chain needs across key processes and functions. The CAM must be able to adapt to a variety of clients and their needs and expectations. POSITION DUTIES /RESPONSIBILITIES: •    Assists Exec Cam with onboarding of business (account rollout), account maintenance, and growth •    Oversees day to day supply chain while also managing corporate needs. •    Supports the Executive CAM, with projects and responsibilities •    Generates concept reports utilizing the internal proprietary data system. •    Maintains archive of general account documents •    Conducts ongoing client delivery and quality monitoring and works directly with supply chain to resolve issues. •    Tracks and reports all concept operational and quality issues and concerns to the overall team •    Provides culinary assistance, which includes product inquires, new menu items, product innovations, local farm programs and label and brand approvals •    Assists with profitability and cost savings analyses and participates in business review presentations •    Collaborates across multiple teams, including Procurement, Food Safety, and IT, to support the customer’s requests •    Be able to provide insight and new ideas to an account SKILLS AND EXPERIENCE: •    Bachelor’s Degree Required •    1-2 years of equivalent work experience in Account Management or Supply Chain required •    Experience managing account relationships •    Knowledge of supply chain management preferred •    Attention to detail with a strong desire to deliver value added support to clients •    Excellent verbal and written communication skills •    Strong organization skills including the ability to manage multiples priorities in a fast-paced team environment as well as independently •    Must be flexible to assist with client needs outside normal business hours as needed. •    Ability to critically think about customer needs proactively •    Proficient with Microsoft Office Tools as well as internal systems