Benefits:
401(k)
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
Top Pay for Experience & Performance | Prior RV Experience Required
Liberty Trail RV is growing and looking for a motivated, customer-focused RV Service Advisor to join our team. If you have hands-on RV experience and thrive in a fast-paced service environment, this is an opportunity to advance your career with a dealership that values expertise and rewards high performers.
About the Role
As an RV Service Advisor, you’ll be the primary link between customers and our service department. You will guide customers through the repair process, accurately document concerns, coordinate with technicians, and ensure an exceptional customer experience from start to finish.
Key Responsibilities
Greet customers, listen to concerns, and accurately document service needs
Communicate repair requirements and timelines clearly and professionally
Create and manage repair orders with a high degree of accuracy
Coordinate work schedules with technicians to ensure efficiency
Provide repair estimates and gain customer authorization
Maintain ongoing communication with customers regarding repair status
Review completed work with customers and ensure satisfaction
Support warranty processing and documentation as needed
Promote dealership services and maintain strong customer relationships
What We’re Looking For
Previous RV service or RV industry experience is REQUIRED
Strong mechanical understanding of RV systems (electrical, plumbing, HVAC, appliances, etc.)
Excellent communication and customer-service skills
Ability to multitask, prioritize, and stay organized
Proficiency with computers and service management systems
Positive attitude, professionalism, and a team-first mindset
What We Offer
Top pay based on performance and experience
Performance incentives
A stable, growing dealership environment
Supportive leadership that values your experience
Opportunities for professional growth and advancement
Schedule
Full-time, regular dealership hours