PATIENT CARE COORDINATOR
RX REDEFINED IS A PLATFORM THAT ALLOWS PHYSICIANS TO DIRECTLY MANAGE THE DISTRIBUTION OF MEDICAL SUPPLIES TO THEIR PATIENTS, CONNECTING THE CONTINUUM OF CARE AND IMPROVING ACCESS. RX REDEFINED IS GROWING AND WE ARE LOOKING FOR INDIVIDUALS WHO WANT TO POSITIVELY IMPACT THE LIVES OF OTHERS AND HAVE THE DESIRE TO CONSTANTLY CHALLENGE THE STATUS QUO OF HEALTH CARE. AT RX REDEFINED WE VALUE OUR PEOPLE, TRANSPARENCY, DEDICATION AND HARD WORK THROUGH A PATIENT FIRST MENTALITY. JOIN OUR TEAM TO CHANGE THE WAY PEOPLE LOOK AT HEALTHCARE.
JOB SUMMARY
DEPARTMENT
Customer Management
REPORTS TO
Customer Experience Manager
As a Prescription Manager you will work as part of our Prescription Management Team by interacting with patients via phone to assist in processing their prescriptions.
SUPERVISORY RESPONSIBILITIES
No supervisor responsibility at this time.
DUTIES/RESPONSIBILITIES
Interact with patients via phone to review and process DME prescriptions, using Rx Redefined’s software.
Put patients first by providing proactive information, including shipment tracking,
Insurance coverage advice, and product support.
Work accurately and professionally.
Ensure compliance standards are met on all orders received.
Perform prior authorization and insurance eligibility checks.
Deepen your knowledge of the healthcare industry and have the ability to work on
special projects.
Have opportunities to excel in this role and grow and develop in your career.
REQUIRED SKILLS/ABILITIES
Prior pharmacy tech or retail pharmacy clerk experience preferred.
Can work from our Arroyo Grande, CA office (required).
Adaptable; our company and industry are changing rapidly.
Warm and friendly with customers; strong communication skills and deep customer
empathy.
Self-starter, can work autonomously.
Results-oriented, can follow a process and understand business goals.
Team player who can work effortlessly and effectively with different personalities.
Confident using software, task management systems like Asana.
Experience in healthcare, specifically urology, and EMR experience are a bonus
EDUCATION AND EXPERIENCE
High school diploma required.
College coursework preferred.
3 years of customer service experience.
PHYSICAL REQUIREMENTS
WORK ENVIRONMENT
This is largely a sedentary role, with most of the duties performed on a computer or phone. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
PHYSICAL DEMANDS
Prolonged periods of sitting at a desk and working on a computer
Answer multiple emails and phone calls per day
Must be able to lift up to 15 pounds at times
Move throughout the office or workspace when needed
AT RX REDEFINED, WE BELIEVE THAT OUR PEOPLE ARE OUR GREATEST ASSET. WE OFFER UNLIMITED PAID
TIME OFF, HEALTHCARE BENEFITS, AND AN OPPORTUNITY TO BE A PART OF A FUN, SUPPORTIVE, AND GROWING
TEAM.