Job Description

WHY WORK AT RYCO?

RYCO is known for its dynamic, world leading fluid conveying technology. Engineering excellence, customer-focus and highest quality products continue to attract new clients from numerous industries across the world. RYCO products are found servicing an enormous range of applications including mining, underground, forestry, construction, utilities, environmental, defense, marine, oil and gas, agriculture and more.

RYCO continues to grow and expand its product range to meet the ever-increasing needs of the worldwide hydraulic industry. Our quality range of hydraulic, industrial hose and fittings is supported by a network of dynamic and committed distributors across the world.

RYCO employs hard-working, energetic, and committed individuals who strive to meet RYCO’s Quality and Safety Policies daily. We work as a team here at RYCO and are looking to find the perfect fit to add to our dynamic. If you are looking for a professional and focused work environment in addition to a position that you can excel in, look no further.

WHAT WE OFFER:

· Competitive salary

· Medical, Dental, and Vision Insurance

· PTO

· Short-term Disability and AD&D Insurance

· Employer Matched 401(k) Program

RYCO Hydraulics is an equal opportunity employer. Please review the job description below and submit your application if interested.

OBJECTIVE:

The primary objective of the Customer Service Representative is to provide premier customer service which ensures the timely and efficient provision of products and services. Provide technical support to both Internal and external customers including alternative product supply.

ROLES AND RESPONSIBILITIES:

· Record and maintain the receipting and dispatching of assembly equipment to OEM’s and distributers

· Liaise with the Engineering department the coordination assembly equipment repair

· Maintain the customer service discount matrix

· Identify and procure alternative products for Customers which the company is unable to supply

· Provide product technical and analytical support to the customer service department

· Answer telephones and respond to customer inquiries which may include following up on orders, responding to complaints, or providing technical support

· Prepare customer quotes as required

· Process customer orders and invoices as required

· Assist new customers with account set up and product selection

· Liaise with sales and technical staff to keep them up to date with customer needs

· Report any serious customer situations to the Customer Service Supervisor, in a timely and efficient manner to minimize customer dissatisfaction

· Continuously gain product/market knowledge

· Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice

ROLE REQUIREMENTS:

· Educational

• High School diploma or equivalent
• Company Product Technical Manual training

· Experience

• 2-3 years minimum Customer Service experience
• Previous experience in M3 preferred
• Previous experience in OEM preferred
• Hydraulics experience preferred
• Industrial experience preferred

· Skills

• Excellent communication skills, verbal and written
• Highly adaptable to changing customer demands and requirements
• Effective listener
• Excellent organizational and time management skills
• Willingness to learn and improve
• Accountability and reliability
• Ability to adapt and design creative problem-solving skills
• Ability to work under pressure and deadline
• Comfortable working in an open environment

Company Description

RYCO has built a strong reputation since it commenced manufacturing hydraulic hose and fittings and other products in Melbourne, Australia over 70 years ago. Today, RYCO is known for its dynamic, world leading fluid conveying technology. Engineering excellence, customer-focus and highest quality products continue to attract new clients from numerous industries right across the world. RYCO products are found servicing an enormous range of applications across mining, underground, forestry, construction, utilities, environmental, defense, marine, oil and gas, agriculture and more.