Job Description

“At Raden Wellness, we believe our patients select Raden because of our caring and attentive associates who are focused on providing efficient service and the most optimized healthcare.”

RADEN OVERVIEW:

Raden Wellness is a progressive, functional medical practice focused on longevity and health optimization. Through thoughtful investigation, comprehensive medical testing, and 100% personalized protocols, we guide our patients along their journey to true healing and optimal health

POSITION OVERVIEW:

We are looking for an individual with a passion for health/wellness to join our wellness administration team at our newest location in Downtown Chicago. A successful candidate should have strong attention to detail, excellent organizational and communication skills, customer service experience, and proficiency in a variety of office software.

We work in a pioneering environment, where initiative and enthusiasm is essential, so come prepared!

ROLE RESPONSIBILITIES

• Answer all phone calls and emails in a professional and enthusiastic manner
• Schedules and coordinates care for patients
• Provides education to patients on treatment plans and protocols as needed
• Communicates and demonstrates Raden’s missions and values to prospective patients
• Works diligently to optimize patient experience at every opportunity
• Organizes, creates and implements office operations and procedures
• Schedules and bills patients using an EMR system
• AR/AP responsibilities including invoicing, billing and account management
• Addresses patient questions, concerns, or issues and triages to appropriate medical and support staff
• Main triage point for all incoming calls and emails (where appropriate)
• Engages in patient follow-ups, including lab orders, prescriptions, test results and supplement orders
• Relevant vendor account set up and management
• Greet and attend to patients in person and over the phone
• Professionally assist doctors, staff, visitors and patients.
• Maintain business inventory such as checking supplies
• Perform all duties within HIPAA regulations
• Ordering office supplies and managing as necessary
• Other duties as assigned

QUALIFICATIONS

• Bachelor's degree
• 2+ years of post-graduation experience in customer service (hospitality experience preferred but not required)
• Skills - The ideal candidate will have proficiencies in:
• Microsoft Office systems including Word, Excel and MS Outlook, and Google Suite
• Creative mind with the ability to suggest improvements
• Excellent customer service and communication skills
• Ability to navigate multiple procedures and processes and effectively communicate
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task and prioritize
• Strong organizational, documentation, administrative, and planning skills
• Ability to work under pressure and react effectively to emergency situations
• Ability to use discretion while working with sensitive information
• Passionate about Health & Wellness
• Passionate about joining a growing, progressive medical company

Company Description

Raden Wellness is your fiercest ally in the pursuit of true healing and optimal health. Focused on the patient as a whole, we employ thoughtful investigation and innovative medical testing to provide you with the tools to obtain and sustain your ideal health. Raden Wellness is a functional medical practice that curates personalized wellness plans that empower you to live your happiest, healthiest life. Welcome to the future of medicine. A healthier you awaits!