Benefits:

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Training & development

Entry Level Customer Service

Perks

Competitive Compensation

Fun Work Environment

Career Growth Opportunities

Coaching & Mentoring

Role Description

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Provide exceptional customer service by promptly and accurately responding to customer inquiries and resolving issues

Assist customers with product selection, order placement, and tracking

Maintain a high level of product knowledge to effectively address customer questions and concerns

Collaborate with other departments to ensure timely resolution of customer issues

Document customer interactions and transactions

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Excellent verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively