The Regional Manager is responsible for operations in multiple locations. This position plans, directs, and coordinates, through subordinate personnel, activities to obtain optimum use of equipment, facilities, and personnel. Consults with airport management. Manages and motivates operational personnel. Confers and cooperates with upper management in formulating administrative and operational policies and procedures. Analyzes records of daily operations to maintain knowledge of station activities. Reviews and analyzes expenditures, financial and operations reports to determine requirements for increasing profits. Prepares recommendations on findings for upper management evaluation. Recommends capital expenditures for acquisition of new equipment which would increase efficiency and services. Approves requisitions for equipment, materials, and supplies within limits of facility budget. Enforces compliance of personnel with administrative policies, procedures, safety rules, and governmental regulations. Directs investigations into cause of internal and external complaints relating to the facility. May negotiate contracts with equipment and materials suppliers. Has full responsibility for the station’s financial planning and performance. Has an active role in the sales and development activities associated with the station. Responsible for implementation of a station management system, ensuring safety and security in station operations. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
Ensure staff in reporting chain observe and enforce WFS and government safety and security policies, regulations, and directives, and work with Corporate and regional security teams to conduct compliance audits and assurance in region. Be familiar with details of security mandates from: Transportation Safety Administration, Federal Aviation Administration, local airport authority, and U.S. Customs & Border Patrol, and be prepared to answer questions. Work with Corporate and regional security and training teams to communicate, enforce, ensure training of, and hold accountable employees, as related to WFS and government security policies, regulations and directives. In coordination with Corporate and regional security staff, immediately report and investigate compliance issues or government identified infractions to the Corporate level Security Governance Committee for their awareness and action as needed.
Required Skills
Ability to manage and motivate personnel.
Ability to use a computer and applicable office software.
Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or
members of the business community.
Ability to write memos that conform to prescribed style and format.
Ability to effectively present information to top management, and/or boards of directors.
Ability to work with mathematical concepts.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to
practical situations.
Ability to lift 35 lbs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
Report to work on a regular and timely basis.
Required Experience
Bachelor's degree (B. A.) from four-year college or university; or two to five years related experience and/or training; or equivalent combination of education and experience. Ability to manage and motivate personnel. Must have strong organizational skills, written and verbal communication skills. Ability to read, write, fluently speak, and understand the English language.
MUST HAVE 5 YEARS REGIONAL PASSENGER SERVICE MANAGEMENT EXPERIENCE*
Ability to manage and motivate personnel.
Ability to use a computer and applicable office software.
Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or
members of the business community.
Ability to write memos that conform to prescribed style and format.
Ability to effectively present information to top management, and/or boards of directors.
Ability to work with mathematical concepts.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to
practical situations.
Ability to lift 35 lbs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
Report to work on a regular and timely basis.