Job Description

We interrupt this job posting to bring you a message from our founder

“I’m Brad, my wife’s name is Sarah. We have been serving central Texas since 1999 and currently have locations in both Austin and San Antonio. We only hire the highest skilled, most reliable employees (check out our over 7000 google reviews with a 4.9 star rating) But we don’t stop there: If Sarah and I wouldn’t want them over to our house for dinner, they don’t work with us at Radiant, period. Not only are our employees knowledgeable and courteous, but they’re all-around great folks who will go out of their way to make sure that our customers are taken care of.

Solving problems for our customers, doing the job right and standing by all of our work 100% - it’s just what we do.”

WE ARE LOOKING FOR A CUSTOMER SERVICE REPRESENTATIVE TO:

• • Answer incoming calls, confirm scheduled appointments
    • Transfer calls to various departments
    • Respond to and resolve voicemail messages, abandoned and missed calls from customers
    • Respond to customer requests (email, webchat, text) resolving issues and promoting the brand
    • Deliver call scripts with an authentic cadence; be clear, compelling and personable
    • Adhere to the company’s plan for resolving customer complaints quickly and favorably
    • Maintain and update customer database with complete and accurate information.
    • Make outbound scheduling and follow up calls to promote customer satisfaction
    • Communicate with dispatch to ensure customers receive 5 Star Service
    • Provide additional support to the team as needed

OUR IDEAL CANDIDATE WILL:

• • Make fans of Radiant by being a customer advocate
    • Be professional and establish customer rapport, encouraging repeat business
    • Have entry level customer service experience. Experience working in a call center is preferred.
    • Be proficient with Microsoft Office or Google Suite. Experience with Customer Service Software. Experience with managing multiple software applications during the day.
    • Problem Solve, have the ability to find a solution for or to deal proactively with work-related problems.
    • Active Listen, have the ability to actively attend to, convey, and assist with the issues of others.
    • Excel in a fast-paced, goal-driven environment.
    • Be comfortable working fully remote, part time shifts (Details to follow)
    • Be highly organized with exceptional follow-through abilities.
    • Have excellent communication, both written and verbal. Have the ability to communicate clearly and concisely

WHAT YOU CAN EXPECT WORKING WITH RADIANT:

• Consistent weekly pay
• Pay Range: $19-$21 / Hr. Based on experience
• Schedule: Set Monday-Friday schedule between the hours of 8:00 AM - 7:00 PM, totaling 15-25 hours. Flexible based on your availability and preference. Looking to fill 8-10 roles.
• Training periods will be conducted the weeks of April 4, 2022 and April 18, 2022
• Work from home; fully remote position
• Company-provided computer
• Employee discounts on Radiant plumbing + HVAC services {also extends for friends & family}
• Stability: We've been in business since 1999, and we're only getting better!
• Team-focused work environment
• Fun! We're a little goofy, and no one here is above a little "toilet humor" (Check out our Youtube page to see what we mean: https://www.youtube.com/channel/UCzF2rbAhD-3MpLMPg2RaxHQ)
• Community Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.
• Ongoing Professional and Personal Development Training Opportunities

Company Description

“I’m Brad, my wife’s name is Sarah. We have been serving central Texas since 1999 and currently have locations in both Austin and San Antonio. We only hire the highest skilled, most reliable employees (check out our over 7000 google reviews with a 4.9 star rating) But we don’t stop there: If Sarah and I wouldn’t want them over to our house for dinner, they don’t work with us at Radiant, period. Not only are our employees knowledgeable and courteous, but they’re all-around great folks who will go out of their way to make sure that our customers are taken care of. Solving problems for our customers, doing the job right, and standing by all of our work 100% - it’s just what we do.”.