"I'm Brad, my wife's name is Sarah, and since 1999 we've been serving Austin as the best little plumbing & HVAC company in Texas. We only hire the highest skilled, most reliable employees. But we don't stop there: If Sarah and I wouldn't want them over to our house for dinner, they don't work with us at Radiant, period. Not only are our employees knowledgeable and courteous, but they're all-around great folks who will go out of their way to make sure that our customers are taken care of. Solving problems for our customers, doing the job right and standing by all of our work 100% - it's just what we do."

THE ROLE: We are looking for a top-notch, confident, independent phone prodigy to join our team! Our Customer Service Reps keep our business running by:

• Filling up our service schedule and keeping our technicians busy (no less than 3 days out)
• Answering incoming calls
• Responding to online email submissions and chats
• Making outbound scheduling calls as needed
• Making fans of Radiant!

OUR SPECIAL SOMEONE WILL BE:

• Eager to learn and grow within the department!
• Obsessed with details
• Have Excellent oral & written communication skills
• Able to quickly pick up new software systems
• Challenge-driven
• Tough-as-nails
• Empathetic and kind
• Team-focused
• Self-motivated and independent - (this position is currently a virtual position, so you need to be able to stay on-track by yourself!)
• Customer service-oriented, but with strong sales acumen
• Schedule flexibility (we will go into further detail when we connect but we staff our phones 7 days a week)

WHAT WE OFFER:

• PAY: $15/hr plus weekly bonuses
• FULL-TIME AND PART-TIME SCHEDULE AVAILABILITY: we get pretty creative with our scheduling! Let us know your availability and we'll see if we can make it work. The first 4-6 weeks of this role is the training period. Your training schedule will be Mon-Fri from 8am-4pm. Then you will transition into a different set schedule. We staff our phones seven days a week. 
• BENEFITS: Medical, dental, and vision (oh my!) plus company-paid life insurance
• REMOTE position with devices provided
• SAFETY: We're all working from home right now 
• STABILITY: We've been in business since 1999, and we're only getting better!
• RETIREMENT SAVING: 401(k) plus company matching
• TEAM-FOCUSED Work Environment
• TRAINING: Ongoing Professional and Personal Development Training Opportunities
• FUN! We're a little goofy, and no one here is above a little "toilet humor" (Check out our Instagram to see what we mean: https://www.instagram.com/call...
• FOCUS: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.