WE INTERRUPT THIS JOB POSTING TO BRING YOU A MESSAGE FROM OUR OWNERS
"I'm Brad, my wife's name is Sarah, and since 1999 we've been serving Austin as the best little plumbing & HVAC company in Texas. We only hire the highest skilled, most reliable employees. But we don't stop there: If Sarah and I wouldn't want them over to our house for dinner, they don't work with us at Radiant, period. Not only are our employees knowledgeable and courteous, but they're all-around great folks who will go out of their way to make sure that our customers are taken care of. Solving problems for our customers, doing the job right and standing by all of our work 100% -- it's just what we do."
Job Description:
The mission of our Warranty/Returns Specialist is to coordinate with trade line leaders to return warranty claims to vendors. The end result is receiving a financial credit back from vendors for equipment and labor.
What We Offer:
- Pay: $16/hr
- Medical, dental, and vision insurance plans to chose from
- 80 hours of accrued PTO
- 6 Paid Holidays (New Years Day, Memorial Day, July 4th, Labor day, Thanksgiving & Christmas)
- Retirement Savings: 401K with company match
- Plus company-paid life insurance
- We promote a strong work/life balance culture & hold multiple company activities; Schlitterbahn this summer!
- Stability: We've been in business since 1999, and we're only getting better!
- Team-Focused Work Environment
- Training: Ongoing Professional and Personal Development Training Opportunities
- Fun! We're a little goofy, and no one here is above a little "toilet humor" (Check out our Instagram to see what we mean: https://www.instagram.com/call... Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.
- One of the best places to work in Austin for 4 years running, named by Austin-America Statesmen
Responsibilities:
- Being a point of contact for those who have sent in claims
- Assessing and then organizing and filling out paperwork pertaining to claims
- Ensuring correct filing and storage of paperwork and records in case it is needed at a later date
- Liaising with accounting teams to ensure payment is received for any work commissioned
- Being in contact with any Plumbing or HVAC teams to schedule work carried out as part of a claim
- Arranging for delivery of parts or replacement items if a claim requires it
- Scheduling servicing or repair appointments
- Keeping abreast of company news and policies to ensure claims are assessed along the correct lines
- Process returns for credit (extra parts)
- Process warranties for faulty parts
- All other duties as assigned to support the operations of Logistics Team
Requirements:
- High School diploma/GED
- Valid Driver's License with limited violations
- Proficient with all Microsoft platforms. Must be able to accurately type with 40 WPM average. Basic Excel skills.
- Possess a high level of customer service, be detail oriented, outgoing and very persistent
- Previous Warranty Department experience is a huge plus!
- Experience with plumbing, drains, HVAC is a plus, but not required.
- Experience & knowledge of warehouse and inventory control systems and operational processes is preferred.
- Experience with computer based inventory management systems is a plus.
- Thorough understanding of warehouse pick, pack, and ship processes is a plus.
- Previous Service titan experience is a plus
- Passionate about Radiant's brand & core values
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Customer Oriented - Ability to take care of the customers' needs while following company
procedures.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- Accuracy - Ability to perform work accurately and thoroughly.
- Mon-Fri schedule with rotating Saturdays (subject to change to meet demands)
WORK ENVIRONMENT
Typical warehouse & office environment.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions
Physical Demands
Lift/Carry up to 50lbs frequently; Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Walk; Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Sit: Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Manually Manipulate: Grasp, Reach Above Shoulder & Push/Pull; Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Reach Above Shoulder: Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Speak: Position requires this activity more than 66% of the time (5.5+ hrs/day)
Reach Outward 25lbs of less: Position requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements:
Vision (Distance, Color, Peripheral, Depth)
Sense of Sound - Must be able to hear and speak well enough to communicate with customers.