Job Description

• Provide exceptional technical support to customers, addressing their inquiries and issues related to our AI in-memory computing products, Instinct Software, and SDKs.
• Collaborate closely with customers to assist in integrating our software and SDKs into their applications, ensuring seamless performance and functionality.
• Identify and troubleshoot technical challenges, delivering effective solutions to customer problems and ensuring their satisfaction.
• Create and maintain technical documentation, including user guides and FAQs, to aid customers in utilizing our products effectively.
• Act as a bridge between customers and our product development teams, conveying customer feedback, feature requests, and improvement suggestions.
• Maintain in-depth knowledge of our AI in-memory computing solutions, staying up-to-date with product updates, enhancements, and industry trends.
• Provide training to customers on the proper use and best practices of our products, ensuring they maximize their potential.
• Collaborate with the Business Development team to support pre-sales activities, including technical presentations, demonstrations, and customer discussions.
• Foster long-term relationships with customers, ensuring they receive ongoing technical support, updates, and assistance.
• Offer guidance to customers on optimizing the performance of their AI applications through our solutions.
• Monitor and report software bugs or issues to the development team, ensuring prompt resolution and customer satisfaction.
• Collaborate with Software Engineering, Product Management, and other cross-functional teams to ensure the alignment of customer needs with product development.

Qualifications

• MS with 5+ years of experience of PhD in Computer Science or Computer Engineering
• Background in C/C++, Python and Golang
• Design experience and development of programmed applications
• Strong analytical and problem-solving skills to identify and address software issues and optimize code
• Ability to work in startup environment and work both independently and as a team
• Ability to provide technical leadership to other members of the engineering team

Additional Information

All your information will be kept confidential according to EEO guidelines.