HOW WILL YOUR ROLE IMPACT FIRST COMMAND?
Reporting to the Executive Vice President of Bank Operations, the AVP/ Manager of Operations Support is responsible for managing and training personnel in the Operations Support department of Bank Operations. This manager is responsible for the supervision of all activities of the Ops Support Wire Specialists and Analysts, Ops Support Specialists and Analysts, as well as the Associate Manager. The main areas of Operations Support include ACH processing and support, Exception Item Processing, Wires, and General Ledger. The position requires close involvement with the Bank Compliance team and First Command Internal Audit to assure proper communication on possible risk. This individual ensures prudent banking procedures and regulations are strictly followed to prevent possible loss to the bank.
WHAT WILL YOU BE DOING?
- Oversees and manages staff responsible for working daily Exception Items, GL reconciliations, and all aspects of Wire Transfer processing.
- Responsible for reviewing and approving daily, monthly, and quarterly reconciliations and obtaining the appropriate initials of other required approvers, such as the EVP of Operations, Consumer Lending, and Commercial Lending.
- Primary point of contact for internal audit regarding ACH, GL, and Wire Transfer audits. Responsible for completing all tasks assigned and keeping internal audit informed of all updates and deadlines. In addition, works closely with Bank Compliance regarding BSA/AML audit requirements and monitoring.
- Handles all escalated phone calls/situations that staff and Associate Manager are unable to handle. Responds to all official bank complaints directed to Operations Support from Compliance and/or Quality Assurance.
- Responsible for monitoring and scoring staff phone calls for accuracy and key service elements.
- Organizes and schedules monthly departmental meetings with agenda of topics for discussion.
- Motivates and encourages staff in order to drive results; provide open feedback and guidance involving individual career development plans. Coaches the staff on performance related matters.
- Contributes to and assists with staff goals and Mid-Year/Year End reviews. Responsible for communicating year-end bonus and salary information to Human Resources.
- Works with the Associate Manager and Bank Compliance to conduct and review various risk assessments within the Operations unit of the bank; identify and implement internal controls to mitigate such risks, and draft policies and procedures to support such internal controls.
- Makes any necessary edits to various FCB policies up for review on a monthly basis.
- Must be knowledgeable of all bank operations procedures and policies in order to assist the EVP and VP of Operations with the daily requirements of running the bank. This incumbent has frequent interaction with the Holding Company personnel in the areas of financial accounting, product development, human resources, equipment and building maintenance, and BIS.
- Assists the EVP of Operations with the preparation of the annual operating budget and quarterly board reports by providing data and calculating expected costs/losses and income. Ensures that any variances in the budget forecast are researched and resolved in a timely manner.
- Analyze data requirements for banking/business applications being developed or modified and acts as a liaison between developers, 3rd party vendors, project managers, and IT while conducting detailed product analysis, providing and reporting necessary information. This position is also responsible for conducting or managing any testing related to the application.
- Works with internal Training team to seek out various training courses, materials, and professional support groups in order to enhance the knowledge of tools and techniques required of the job as well as complete required regulatory training courses on time.
SUPERVISORY RESPONSIBILITY
Incumbent must be a mature, professional individual able to address problems and recommend a solution to quickly resolve escalated personnel or client issues. This position is responsible for supporting the Associate Manager with Coaching and mentoring of the staff.
WHAT SKILLS/QUALIFICATIONS DO YOU NEED?
- College Degree required
- 10 years banking experience with 7 years supervisory experience required.
- Previous ACH and Item Processing experience required
- Previous General Ledger experience required
- Previous Wire Transfer experience required or successful completion of Wire Certification program (see below)
- Has attended HR courses to include Oz, Culture, Leading with Core Values, Situational Leadership, and Think RED along with other courses as assigned by manager (if new to the organization, attend within first 2 years)
- Satisfactory credit and background history required
CERTIFICATION:
- AAP certification (Accredited ACH Professional) required (if new to the organization, obtain within 18-24 months ))
- Wire Certification required within 120 days; if new to the organization, obtain within the first year
- NOTE: timing for completion of AAP course and exam will depend on when offered by NACHA.
KNOWLEDGE, SKILLS AND ABILITIES
- A strong knowledge of bank operations and fraud review is required, plus a good knowledge of all bank products.
- Ability to maintain mental concentration with numerous interruptions and work under strict deadlines while prioritizing, delegating and overseeing multiple tasks
- Good organization and communication skills are necessary for working with customers, agents and employees and must possess discernment in being able to apply bank policy in all situations while at the same time knowing when an exception might be appropriate and approving that exception while maintaining a professional demeanor at all times
- Must possess excellent skills in handling sensitive and extremely confidential information and communicate this information on a need-to-know basis only
- Strive to exhibit above average leadership skills
WHAT YOU SHOULD KNOW:
Headquartered in Fort Worth, Texas, First Command Financial Services takes pride in their mission: Coaching those who serve in their pursuit of financial security. In addition, we are fully committed to living out our core values of: Love, Courage, and Effectiveness.
Touted by Texas Monthly and Best Places to Work as one of the top 100 best places to work in Texas for 2016 and 2018, First Command Financial Services opened its doors in 1958 and has grown to include a network of Advisors in more than 162 markets throughout the U.S., England, and Germany today. We are seeking talented individuals of diverse backgrounds who are service minded. First Command offers a comprehensive benefits package to full-time employees, including:
- Medical
- Dental
- Vision
- 401K and Employee Stock Ownership Programs
- Tuition reimbursement
- Flexible spending accounts
- Employer health Fund Contributions
- On-Site Fitness Center
- On-site Concierge Services
- Covered Parking
- Free financial planning for all employees
Disclaimer
The information of this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.
Required Skills
Required Experience