SUMMARY:  Plans and directs the activities of an administrative staff that is responsible for:

Maintaining effective control of regular and high priority repairs to equipment returned by customers in order to facilitate the timeliness of response and the quality of work completed

Recommending actions to facilitate the flow of work based on priorities and customer expectations

Determining the warranty status of returned equipment and prepares work orders to authorize repairs

Ensuring that all repair data is being transmitted to departments that require it. Manages special projects

Processing and distributing work orders to repair technicians to initiate the repair of electrical equipment returned by customers

Maintaining control of inventoried parts and materials held in commercial or military stock rooms. Preparing and maintaining weekly and monthly consumption reports

Processing stores requisitions and purchase orders for material to support all repair programs. Maintaining inventory levels to meet anticipated demand.Performs a variety of supervisory duties which include:

• Planning and allocating work to staff members. Ensuring that all work is completed according to standard operating procedures. Maintaining high work quality standards
• Coordinates the flow of work with internal clients and other departments to prevent unnecessary delays
• Hiring new employees and training existing staff members to ensure their skills are maintained in order to process work efficiently
• Performs performance evaluations in formal review, recommending promotions, disciplinary actions and other personnel actions as appropriate
• Develops improvements to existing operating procedures to improve department efficiency
• Assisting manager and senior manager in controlling operating budget

Must be able to read and comprehend test and troubleshooting procedures, short correspondence, and memos in English

Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Performs other duties as assigned

Required Skills

EDUCATION:

Associates Degree or equivalent experience

EXPERIENCE:   

7 to 9 years of related experience

Must have a background that would permit the U.S. Department of Defense to issue a Secret Clearance, which includes US Citizenship.

We are an Affirmative Action / Equal Employment Opportunity Employer (M/F/D/V). All qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, national origin, protected veteran status or any other protected characteristic. Reasonable accommodations may include but are not limited to, that which may enable individuals with disabilities and special disabled veterans to perform the essential functions of this position.

Required Experience

EDUCATION:

Associates Degree or equivalent experience

EXPERIENCE:   

7 to 9 years of related experience

Must have a background that would permit the U.S. Department of Defense to issue a Secret Clearance, which includes US Citizenship.

We are an Affirmative Action / Equal Employment Opportunity Employer (M/F/D/V). All qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, national origin, protected veteran status or any other protected characteristic. Reasonable accommodations may include but are not limited to, that which may enable individuals with disabilities and special disabled veterans to perform the essential functions of this position.