COMPANY DESCRIPTION:
Raftelis helps local governments and utilities thrive by providing management consulting expertise to help transform local governments and utilities. We've provided professional consulting services to more than 600 organizations in the last year alone. We work in all areas of management consulting including finance, assessment, communications, technology, executive recruitment, and strategic planning.
JOB SUMMARY:
Working within a team, the IT Support Associate will be responsible for supporting the IT needs of highly mobile consultants working in multiple offices across the US with multiple system platforms such as Lenovo Thinkpads, Macbooks, and Surface Pro. This position will partner with the IT Manager to identify and implement IT strategies and practices that will support the success of our consultants.
PRIMARY RESPONSIBILITIES:
- Consulting an internal ticket tracking system to prioritize workload
- Responding to consultants via email, phone, Teams messaging, and in person
- Facilitating the installation, configuration, and maintenance of desktops, laptop, and peripherals
- Facilitating the installation, configuration, and maintenance of application and operating system software and upgrades
- Supporting SharePoint Online, Egnyte Cloud Serve, and ESRI Online configuration and deployments
- Assisting with new user set ups including the creation of accounts
- Assisting with FTP site creations
- Troubleshooting and repairing minor hardware and network connectivity issues
- Removing old equipment and performing data migration to new machines
- Analyzing hardware and software problems and developing solutions
- Assisting with network, software, and hardware upgrades
- Assisting with server upgrades and monitoring
- Assisting with various special assignment projects
- Supporting departments with various specialized applications including but not limited to Deltek, Adobe, ESRI, Web hosting, and any new or replacement apps
- Troubleshooting and resolving LAN/ WAN performance, connectivity and related network problems
- Post-deployment monitoring and testing
- Creating and maintaining documentation of IT configurations and processes
REQUIREMENTS:
- Experience in Microsoft applications and operating systems, SharePoint, hardware support, networking, user management, and general computer environment troubleshooting.
- Excellent oral communication skills including presenting analytical results to clients or stakeholders
- Ability to solve complex problems
- Diligent, enthusiastic, and team-player attitude
- Ability to travel up to once per quarter (depending on need/projects)
REWARDS:
Working for a values-based organization focused on growth with an exceptional reputation in its industry, employees receive excellent benefits that include:
- Company paid medical and dental benefits
- Health Savings Account with company contributions
- Unreimbursed Medical and Dependent Care Flexible Spending Accounts
- Vision Insurance
- Company paid Life and Disability Insurance and Employee Assistance Program
- Discretionary paid time off program and education reimbursement program
- 401(k) with company contributions
- Hybrid working arrangement (3 days in the office and 2 days remote)
The salary range for the IT Associate position is $55k to $62k. Compensation depends on education, experience, and location.
ADDITIONAL INFORMATION:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. Raftelis is committed to providing equal employment opportunities and our sincere belief in the dignity of each employee, it is our policy to prohibit harassment based on race, national origin, color, age, sex, marital status, domestic partner status, sexual preference, medical condition, disability, religion, or veteran status.
TO LEARN MORE ABOUT RAFTELIS AND APPLY:
Please visit www.raftelis.com.