Mitigation Operations Manager

Job Overview

Rainbow International is looking for an individual with excellent communication and customer service skills who will respond to clients’ needs in a professional manner day or night. This position is not an 8-5 job; the right candidate will take charge and do what it takes to take care of our client’s needs and get the job done.

This candidate will be able to juggle the needs of a variety of stakeholders such as property owners, adjusters, sub-contractors, in-house administrative, other production departments, and other peripheral players. This position requires maintaining the highest quality standards and attention to detail.

Responsibilities:

Have a thorough understanding of the insurance restoration industry and the integral relationships with all our various customers.

Demonstrate strong business acumen and progressive thinking while continuously looking to the systems for correction and proposing all possible solutions if something is not working.

Communicate with the customer(s) including owners, insureds, agents, adjusters, property managers, etc. Be capable of explaining all necessary documentation, schedules, job processes, and procedures. Ensure that any changes in the project’s plan is properly communicated to avoid missing deadlines and/or providing unsatisfactory service.

Work directly with the General Manager to maintain and establish consistent processes that will increase current internal and external customer loyalty and facilitate future growth.

Assist the Estimator by collecting necessary job documentation needed to produce accurate estimates. When time allows, produce mitigation and non-structural repair estimates.

Oversee the Systems Administrator while he/she ensures systems and processes are being implemented and performed consistently. Utilize scheduling software to coordinate job processes and hold all team members accountable.

Pay particularly close attention to the business’ operating expenses and gross profit to assist in steady net profit margins.

Job Qualifications

3+ years of disaster restoration experience.

Project management in disaster restoration experience.

Current IICRC certifications in WRT, FRST, ASD.

Solid knowledge of Xactimate software.

Ability to manage staff employees.

Strong attention to details.