Water Restoration Technician
Water Restoration Technician
Position OverviewMonitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies.
Job Responsibilities
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
Completes assigned jobs according to company processes while maintaining quality control on each job
Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
Job Requirements
High school graduate or equivalent
Experience in the restoration or construction industry not required but preferred
Valid Drivers’ License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skills
Experience with using mobile software to enter data
Can read and follow product label usage instructions
Certifications are not required but preferred:
○ WTR – Water Damage Restoration Technician
○ ASD – Applied Structural Drying Technician