Water Restoration Technician

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.

Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor

Completes assigned jobs according to company processes while maintaining quality control on each job

Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor

Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency

Responsible for making daily adjustments to the drying plan based on meter readings

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

High school graduate or equivalent

Experience in the restoration or construction industry not required but preferred

Valid Drivers’ License and satisfactory driving record

Good verbal and written and communication skills

Good customer service skills

Experience with using mobile software to enter data

Can read and follow product label usage instructions

Reports to work on time in a clean, complete uniform

Must be able to prioritize activities and meet deadlines

Certifications are not required but preferred:

○ WTR – Water Damage Restoration Technician

○ ASD – Applied Structural Drying Technician