Position Summary
Execute the timely, accurate, and profitable estimation of residential and commercial property losses. Help close and retain customers by promptly responding to requests for estimates on property damage, effectively communicating the organization’s capabilities while maintaining the highest levels of customer care.
Primary Duties and Responsibilities
Inspect and scope projects in a timely fashion.
Use software to estimate residential and commercial water, fire, smoke and mold restoration projects.
Coordinate estimates and communicate with subcontractors.
Create accurate and profitable job estimates.
Prepare written proposals.
Develop and manage list of materials and equipment needed for projects.
Obtain pricing for materials.
Obtain bids from subcontractors.
Completed estimates will be forwarded to the customer within four (4) business days of the property inspection.
Communicate with customers; set realistic expectations.
Maintain project files.
Attend customer-related functions. Network with customers to help generate new business.
Build and maintain relationships with claims adjusters and contractors.
Close business – obtain customer commitment.
Additional Duties and Responsibilities
Develop and maintain resource information on products, vendors, subcontractors, and government requirements
All expenditures for job-related materials will be accounted for in the project file
Attend departmental and company meetings as required
Inform immediate supervisor of any observed inaccuracies or omissions in quoted items or computer database
Decision Rights and Authority
Determine project scope and estimated cost for restoration jobs
Close jobs by obtaining customer agreement to the defined project scope and cost
Performance Competencies
Customer Service – The individual responds promptly to customer’s needs, effectively explains processes and equipment that will be used, solicits customer feedback to improve service, gains customer approval through signed Work Authorization, and maintains confidentiality.
Oral Communication – The individual speaks clearly and persuasively in positive or negative situations.
Written Communication – The individual edits work for spelling and grammar and is able to read and interpret written information.
Planning and Organizing – The individual prioritizes and plans work activities and uses time efficiently.
Quality – The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.
Adaptability – The individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent changes, delays, or unexpected events.
Dependability – The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
Safety and Security – The individual observes safety and security procedures and uses equipment and materials properly.
Technology – The individual uses typical communication devices to effectively speed communication and appropriately utilizes company-approved estimating software, customer contact management, standard word processing, and spreadsheet software tools to enhance efficiency and accuracy of work performed.
Qualifications – Knowledge, Skills, and Abilities
Education and Experience
High school diploma (or GED) and twenty-four (24) months of related experience writing restoration estimates and/or training or equivalent combination of education and experience.
Language Skills
Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients, and other employees.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages, and draw and interpret property sketches and graphs.
Reasoning Ability
Ability to apply common sense understanding and to carry out detailed written or oral instructions. Deal with problems involving multiple concrete variables in standardized situations.
Computer Skills
Experience with Xactimate and Xactware required. Intermediate capability in using word processing software, spreadsheet software, email systems, and the internet.
Certificates, Licenses, and Registrations
None required for this position. IICRC and/or RIA certifications helpful.
Notice
Rainbow International LLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.