Rainbow International Restoration is a commercial/residential restoration company here in Orange County, CA. We have been operating for just over 35 years, providing quality restoration services for residential customers and business owners alike. We are on a mission to improve not only the lives of our customers, but also the lives of our employees and their families. We do this by hiring great people who are proud of the work they do and set high standards for themselves. If you want to work in a Fun, Challenging and Rewarding environment with a team that values Respect, Integrity, and Customer Service, then Rainbow International Restoration of Orange County is the right fit for you!

Position Summary/PurposeSupport multiple Project Managers and their teams in creating high levels of customer satisfaction by establishing collaborative relationships among the project teams and constituent groups, resolving issues with customers and promoting the concept of integrated systems.

Assist in the coordination, scheduling, and facilitation of the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition.

Principle Duties and Responsibilities· Support, facilitate, and coordinate the work of multiple project teams and Project Managers· Identify and remove barriers to successful completion of overall projects· Serve as primary point of contact with external vendor representatives, insurance adjusters, project managers, and customers· Assemble emergency services estimates· Develop customer material allowances and selection sheets· Complete and track contracts, invoices, submittals, and estimates· Provide timely project status updates to Project Managers· Maintain project work schedules and files· Collect production daily site reports· Prepare change orders and supplements· Purchase materials and schedule deliveries· Facilitate customer warranty and satisfaction surveys· Secure client paymentsAdditional Duties and Responsibilities· Maintain project files· Attend company meetings· Perform production work as necessaryDecision Rights and Authority· Schedule delivery of materials from external vendors

Working Relationships and Scope· Establish collaborative relationships among project and constituent groups· Coordinate with Marketing for follow-up and job evaluation with customers· Coordinate with customer and administration function for timely collection of project payment

Performance Competencies· Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.· Written Communication – Writes clear, precise, well organized letters and emails. The individual edits work for spelling, uses appropriate vocabulary, and has impeccable grammar. Is able to read and interpret written information. · Team Building – Achieves cohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied. Shares credit for accomplishments.· Planning and Organizing – Has the ability to see the overall job from start to finish. In understanding the steps to be taken, resources, and time required, can effectively create a timeline for the job. Coordinates plans with other managers.· Customer Focus – Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.· Technology – Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting. We are actively interviewing for this position - Apply today and our hiring manager will follow up!