ABOUT RAN

For more than 30 years, Rainforest Action Network (RAN) has campaigned to preserve forests, protect the climate and uphold human rights by challenging corporate power and systemic injustice through research, education, partnerships, peaceful direct action, grassroots organizing, strategic campaigns and communications. We are committed to working with Indigenous and frontline communities directly impacted by profit-driven systems of injustice. In partnership with allies from around the world, RAN challenges corporations to stop their destructive operations, respect human rights, and adopt policies that reduce their contributions to climate change.With a budget of approximately $11 million and an international staff of approximately 60 (based from San Francisco to New York to London to Asia), RAN works toward a world where the rights and dignity of all communities are respected and where healthy forests, a stable climate, and wild biodiversity are protected and celebrated. 

RACIAL JUSTICE

RAN strives to integrate values of equity and fairness into our work, which includes bringing an intentional racial justice analysis to our programmatic work and organizational structure. We are seeking candidates who have a commitment to engage in this ongoing process and work with us to create a just and inclusive work environment and world.

RAN values diversity in race, class, gender, culture, and religion, and implements programs internally to ensure that staff, board, and activists understand and adopt anti-oppression principles. For more information about RAN's history, culture, and philosophy, please visit RAN's website. 

THE POSITION

The Digital Engagement Assistant will join a team of digitally savvy activists taking on some of the biggest polluters and human rights abusers around the globe — and winning. In this role, you'll report to the Senior Digital Fundraising Strategist.

You'll often be the first point of contact for our supporters, fielding requests, answering questions, and helping to foster community across all our platforms. You'll be responsible for providing timely and informative responses to supporters' email messages and direct messages, and help to moderate and reply to social media comments across a growing number of platforms. In this role, you'll help supplement our fundraising and acquisition goals, you'll explore new ways to improve our supporter engagement while working closely with the Social Media Coordinator and Digital Outreach Strategist across our campaigns. 

To allow you to independently resolve common supporter requests, you'll be trained in the general use of our CRM (Engaging Networks). You'll also be asked to provide occasional support for the writing and production of our supporter emails. Anyone in this role will need to be able to self-manage priorities, be unafraid to ask questions, and stay on top of multiple deadlines.

RESPONSIBILITIES

• Be the first point of contact for supporter requests received via email and direct messages (solicitation changes, sustainer updates, donor info updates, etc) and compose informative responses to high-level questions (programmatic, system issues). 
• Help to actively monitor and engage with comments across our social media platforms; maintain community standards, provide moderation and responses; and collaborate with the Social Media Coordinator in building followers on social media. 
• Update donor records with any changes or outbound communications and maintain supporter records in our CRM, Engaging Networks.
• Understand and adhere to our writing style guide and talking points on our issues when responding to support inquiries. 
• Help guide the onboarding of newly acquired supporters into Engaging Networks with the Senior Digital Fundraising Strategist. Coordinate with Digital Campaign Strategists and Campaigners on social media aspects of all campaigns, direct actions, and rapid response moments.
• Work with the Senior Digital Fundraising Strategist to implement fundraising campaigns across RAN's social media platform's native fundraising tools.
• Collaborate with the Development Project Coordinator on the Development Team around messaging and organizational tone for fundraising campaigns. Periodically support the writing, editing and production of regular fundraising and engagement emails.
• Periodically support in publishing blogs, news releases, basic pages, and other content for the organizational website.
• Attend campaign team meetings as needed to stay informed, and digital team meetings weekly, and coordinate directly with campaigners when needed.
• Be proactive in learning about RAN's ongoing work, campaigns, and values to be able to effectively provide that information to our supporters. 
• Demonstrate an awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds, and orientations.
• Contribute to the creation of a diverse, equitable, and inclusive work culture and social media following that encourages and celebrates differences.
• Work openly and cooperatively within a high-functioning team dynamic.
• Participate in weekly team meetings, and bi-weekly staff meetings.

EXPERIENCE AND SKILLS

• Exceptional writing and communication skills.
• Excellent people skills, strong interpersonal skills, and a strong team player.
• 1-2 years of experience with customer or donor support, account management or client services.
• 1-2 years of experience with social media platforms, including but not limited to: Facebook, Twitter, TikTok, or Instagram
• Familiarity with CSV files and Excel to interface with and update supporter information.
• Preferred: 1 year of experience or more using online advocacy and fundraising tools such as Blue State Digital, Action Kit, Engaging Networks, etc.
  • Familiarity with HTML or email editing a plus!
• Excitement and passion for digital storytelling, supporter engagement, and fostering online communities.
• Ability to work independently from a remote location, to follow instructions, to learn on the job, and complete tasks across time zones with a minimal amount of supervision if necessary.
• Strong commitment to and belief in the power of using digital resources to help empower communities and activists to right wrongs and make change in the world.

COMPENSATION

This is a full-time position with an anticipated starting salary range of $57,000-64,200, commensurate with experience. 

Benefits include 100% RAN-paid health, dental and vision insurance for the staff person and their partner/family, four weeks PTO (increases to five weeks after two years) as well as a paid winter break, and a retirement plan with a 3% employer match. Additionally, after every five years of service, staff are eligible for a 12-week fully-paid sabbatical.

EQUAL OPPORTUNITY AND ACCESS

RAN is an equal opportunity employer and is committed to providing all people with equal access to employment and volunteer opportunities. If you need assistance with accommodations during our interview or employment process, please contact HR @ran.org. We encourage applicants of color and from other historically excluded identities to apply for this position.